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Airbus Americas Customer Services, Inc. is seeking a Senior Business Development Manager for North America to identify and advance strategic growth opportunities that strengthen Airbus' services, competitiveness, and long-term performance in the region.
Reporting to the Head of Business Development North America, the role translates customer needs and market developments into executable business opportunities, leads opportunities from initial concept through investment decision, launch, and
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Position Summary: North America is a critical region for the global growth ambitions of Airbus Customer Services. The Senior Business Development Manager for North America will identify, evaluate, and advance strategic growth opportunities and regional transformation initiatives that strengthen Airbus’ services offering, competitiveness, and long-term commercial performance in the region.
Reporting to the Head of Business Development North America for Airbus Americas Customer Services, the jobholder will translate customer needs and market developments into executable business opportunities, partnership strategies, business cases, and transformation projects. The jobholder will lead an assigned portfolio from initial identification through investment decision, launch, and implementation handover. The role serves as a key link between North American customers, regional stakeholders and Airbus’ global Customer Services business lines. Success requires strong strategic, commercial, and financial judgment, sufficient technical understanding of the aerospace aftermarket, and the ability to lead complex cross-functional initiatives without direct authority.
Degree in aeronautical or aerospace engineering. MBA or another relevant advanced degree. Experience with commercial aircraft upgrades, modification development, certification, MRO operations, or regional services capability development. Experience with strategic partnerships, joint ventures, due diligence, or M&A-related processes. Familiarity with the North American commercial aviation and aerospace aftermarket.
Bachelor’s degree in engineering, business, economics, aviation, or a related discipline, or an equivalent combination of education and relevant experience. An aerospace engineering background and/or MBA is preferred.
Approximately 15 years of progressive relevant experience, including significant aerospace, aftermarket, business development, transformation, or complex program leadership experience.
None required. Relevant project-management, finance, or commercial certifications are beneficial but not required.
Fluent in English. Demonstrated ability to communicate complex technical, commercial, and strategic matters clearly to customers, partners, project teams, and senior executives. French and/or Spanish proficiency is preferred.
Up to 40% domestic and international travel, including travel to customer, partner, and Airbus locations.
The jobholder operates in an environment characterized by ambiguity, incomplete information, competing stakeholder interests, and significant technical, commercial, and organizational interdependencies. The jobholder is expected to exercise independent judgment in evaluating opportunities, structuring business cases, recommending partnership or delivery models, prioritizing work, and resolving project issues. The jobholder will make recommendations that may influence regional strategy, customer relationships, resource allocation, investment decisions, revenue, margin, and long-term Airbus capabilities. The jobholder has authority to lead assigned activities within approved project charters and delegated authorities. Final investment, pricing, contractual, and organizational commitments remain subject to applicable Airbus governance and delegations.
The jobholder reports operationally to the Head of Business Development North America for Customer Services. This is a senior individual-contributor position with no direct reports. The jobholder regularly leads multi-functional teams, project work packages, and external-partner activities through influence and matrix leadership.
The position is responsible for an assigned portfolio of strategic growth opportunities, regional transformation initiatives, and partnership projects. These activities may materially influence Customer Services revenue, profitability, investment requirements, operating capabilities, and customer relationships. The jobholder develops business cases and recommendations affecting commercial opportunities, project resources, and capital or operating investment. The position does not carry direct P&L or contractual-signature authority unless separately delegated. Success will be assessed through measures such as:
The jobholder engages daily in high-level stakeholder management and frequently performs at negotiation level with internal and external stakeholders. Internal contacts include regional and global Customer Services leadership, Sales, Airbus Customer Services business lines, Engineering, Programs, Operations, Finance, Legal, Procurement, Strategy, M&A, Quality, and other Airbus entities. External contacts may include airline customers, lessors, MRO providers, suppliers, technology companies, prospective partners, consultants, and regulatory stakeholders, as applicable. Interactions may involve commercially sensitive information, competing priorities, executive-level communication, and complex negotiations. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Americas Customer Services, Inc.
Employment Type: US - Direct Hire
Experience Level: Professional
Remote Type: On-site
Job Family: Customer Account and Service Management
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.