Customer Services Controller

Airbus; Herndon (VA); Ibrido; USD 140.000 - 171.000; Tempo pieno

Descrizione del lavoro

Airbus Americas, Inc. in Herndon, VA is seeking a Customer Services Controller to organize financial data for the Airbus services business in the Americas and to drive quarterly and rolling forecasts.

You will ensure expenditures align with the Annual Operating Plan and support executive reviews with rigorous variance analysis and a clear business narrative. The role requires a BA/BS and at least 3 years of cross-functional experience in a global aviation setting, with up to 30% travel.

Competenze

• Bachelor’s degree and 3 years cross-functional stakeholder management experience.
• Experience in international interfaces or large global aviation organizations.
• Knowledge of project, program, and portfolio management principles is required.
• Experience in cost analysis, KPI development, and performance reporting.
• Experience managing projects to deliver business-oriented solutions and narratives.

Mansioni

• Organize the financial data for the Airbus services business in the Americas.
• Forecast quarterly and rolling performance against AOP targets.
• Ensure expenditures align with the AOP and strategic goals.
• Provide financial analysis for the Services business in North America.
• Support QBRs/MBRs with variance analysis and rooted insights for management.
• Support FP&A with development of a robust Annual Operating Plan.
• Translate complex analytics into actionable business guidance.

Conoscenze

Cross-functional stakeholder mgmt

International interfaces / global org

Project / Program / Portfolio Mgmt

Cost analysis / KPI development

Performance management / reporting

Formazione

Bachelor’s degree in Business Administration, Finance, Commerce, or related field

Descrizione del lavoro

Job Title

Customer Services Controller

Employer

Airbus Americas, Inc.

Location

Herndon, VA

DUTIES

• Organize the financial data for the Airbus services business in the Americas region.
• Establish a robust mechanism for quarterly and rolling forecasting of financial analysis and performance against AOP targets.
• Ensure all expenditures are aligned with the AOP that support strategic business goals.
• Provide financial analysis for the Services business in the North America region.
• Support the Quarterly and Monthly Business Reviews (QBRs/MBRs), deliver insightful variance analysis, root-cause investigations of performance, and a coherent business narrative to middle management.
• Supporting the full-cycle Financial Planning & Analysis (FP&A) function, including the development of a robust Annual Operating Plan (AOP).
• Translating complex financial analysis into actionable guidance for business decisions.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Finance, Commerce, or related field and 3 years in any job title involving experience with cross-functional stakeholder management.
• Prior experience must also include:
• Experience with cross-functional stakeholder management;
• Working experience with international interfaces, multi-functional interfaces, or division operational management;
• Experience in an international setting and in complex, large and global organization in the aviation industry;
• Applying Project, Program, and Portfolio Management principles;
• Experience in continuous improvement initiatives, cost analysis, and performance management, including KPI development and reporting;
• and Experience in managing projects to generate structured, business-oriented solutions.
• Up to 30% domestic and international travel required for business meetings and conferences.

Salary

$155,455 per year

Job Code

AA318 #P3M

Eligibility and Contract

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: Flexible

Job Family: Controlling

Job Posting End Date: 12.21.2026

Compliance and Diversity

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. Any impersonation of Airbus to do so should be reported to [e-mail].

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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