Senior Business Control Specialist - CPO Business Control

Bank of America Corporation; Jacksonville (FL); On-site; USD 72,000 - 110,000; Full time

Job summary

Bank of America is seeking a Senior Business Control Specialist to drive internal control discipline and operational excellence within the Chief People Organization (CPO). You will monitor, test, and report on controls, partnering with stakeholders to deliver robust risk reporting and remediation.

The role requires 5+ years in risk, compliance, or auditing, strong Excel/PowerPoint skills, and the ability to influence across the organization.

Qualifications

• Minimum 5 yrs in Risk, Compliance or Audit.
• Understanding of audit processes, GCOR and testing plans.
• Strong written communications for executive messaging.
• Discretion with confidential information and compliance focus.
• Ability to lead and influence across the organization.
• Self-starter with urgency and results focus.
• Ability to work independently in fast-paced environment.
• Critical thinking and problem-solving for process improvement.
• Strong project and organizational skills.
• Exceptional attention to detail and accuracy.
• Proficient in MS Office; Excel lookups, pivots, formulas; PowerPoint.
• Familiar with AI/CoPilot prompts and Teams Channels.

Responsibilities

• Oversee risk and control environment to support operations and standards.
• Monitor and test controls; identify issues and improvements.
• Advance QA practices to support continuity and resilience.
• Coordinate QA reviews to improve performance and controls.
• Perform QA activities: run controls, manage cases, report results.
• Identify testing automation opportunities and process updates.
• Support regulatory exams, audits, and dashboard reporting.

Skills

Risk management

Audit

Compliance

Written communications

Leadership

Project management

Attention to detail

Analytical thinking

Problem solving

Organizational skills

Tools

Excel

PowerPoint

Microsoft Teams

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The CPO Business Controls team is part of the Governance, Operations and Analytics Team (GOAT) within the Chief People Organization (CPO). The primary focus of our team is to drive internal control discipline, risk management, and issue identification through strong partnerships across CPO, as well as Audit and Risk organizations.

The Senior Business Control Specialist position oversees risk management across Chief People Organization. The primary focus is to ensure effective adherence to enterprise policies and standards. The teammate in this role will provide analytical and administrative support in monitoring and testing the effectiveness of CPO compliance with policies, including creating, gathering and organizing data and documentation, partnering with stakeholders to provide status reporting on metrics,tracking the status of mitigation and action plans, inputting data into SORs (ie CIMA, ORCIT etc) and providing robust reporting on the risk landscape for CPO. Incumbents typical have 5+ years of risk management and/or FLU/CF experience.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• Minimum 5 yrs. experience in a role related to Risk, Compliance or Audit
• Understanding of enterprise processes around audit, GCOR, and independent testing plans
• Strong written communications skills/experience with ability to translate and document details into executive level messaging
• Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance
• Ability to navigate the organization and demonstrated ability to lead and influence up, down and across the organization
• Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations
• Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships.
• Critical thinking & problem-solving skills when working through complex issues, including the ability to identify issues/gaps and areas for process improvements by asking the right questions
• Strong project and organizational skills
• Exceptional attention to detail and accuracy
• Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup’s, pivots, basic formulas) and PowerPoint skills
• Familiarity with use of AI and CoPilot prompts and use of Teams Channels

Desired Qualifications:

• Background in CPO processes
• Background in Business Control or Business Support
• Experience in data analytics and reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$72,000.00 - $110,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.