Sr Business Control Specialist

Bank of America; New York (NY); On-site; USD 71,000 - 87,000; Full time

Job summary

Bank of America is seeking a Business Support Associate in NY to strengthen GCIB Credit COO functions. You will support EMEA entity governance, reporting, and CRD6-related project work while collaborating with GCIB, Risk, Compliance, Audit, and Tech teams.

The role emphasizes QA, controls, data analysis, and proactive process improvements, with a 40-hour week in New York City’s One Bryant Park location.

Qualifications

• 3 to 5 years of experience in business support, credit, risk management, operations, finance or related function.
• Bachelor’s degree or equivalent professional experience.
• Strong knowledge of Microsoft Office tools (Outlook, Excel, PowerPoint, SharePoint, Teams).
• Interest in AI and emerging technologies to improve efficiency.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implements optimized controls and QA practices to support business continuity.
• Conducts quality inspection reviews to enhance employee performance and control effectiveness.
• Performs QA activities including executing on controls, managing cases, and reporting results.
• Supports regulatory exams, internal audits, and dashboards reporting.

Skills

Controls Management

Issue Management

Monitoring

Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Outlook

Excel

PowerPoint

SharePoint

Teams

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise‑wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The GCIB Credit COO team provides business support to the GCIB Credit function, which manages and delivers the credit relationship for wholesale clients, including Corporates, Financial Institutions, and Non‑Bank Financial Institutions. The team supports the business in delivering against the company’s growth strategy while operating within established risk appetite and underwriting standards. Although the COO team operates as an independent function, it works closely with business partners across the organization, including Relationship Managers, Product Specialists, Risk, Compliance, Audit, Operations, and Technology teams.

The GCIB Credit COO team is responsible for a diverse range of activities supporting a large and complex global business. Responsibilities include regulatory adherence processes, audit and compliance coordination, project management and delivery, issue remediation, process improvement initiatives, technology implementation, and supporting the deployment and governance of policies and procedures.

Roles within the GCIB Credit COO team require close collaboration with senior management to evaluate existing processes, identify opportunities for improvement, and support strategic change initiatives. Successful candidates will develop a strong understanding of GCIB Credit activities, regulatory requirements, and the broader banking environment, while gaining exposure to a wide range of business and operational disciplines.

The GCIB Credit COO team is highly regarded and brings together professionals from a variety of backgrounds, including underwriting, finance, operations, business support, and data management.

As a result of changes to our EMEA legal entity booking model arising from CRD6 requirements, the volume of EEA borrower activity booked into BofA Europe DAC is expected to increase significantly. To support this growth and ensure continued adherence to regulatory requirements and legal entity governance standards, additional resources are required within the GCIB Credit COO team.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• The Business Support Associate will be an integral member of the GCIB Credit COO team, with an initial focus on supporting activities related to EMEA legal entity governance and reporting.

• Supporting the day-to-day management of EMEA legal entity booking selection approvals.

• Performing reconciliations and reporting for facilities within Risk Appetite Statement (RAS) scope.

• Supporting pipeline tracking and legal entity reporting activities.

• Assisting with CRD6-related project delivery and implementation activities.

• Producing management information and reporting to support business governance processes.

• Working with stakeholders across GCIB, Credit, Risk, Operations, Finance, Compliance, and Technology teams. Over time, the role is expected to expand into broader GCIB Credit COO responsibilities, including:

• Supporting the development, maintenance, and communication of Front Line Unit (FLU) procedures and guidance.

• Serving as a point of contact and subject matter expert for designated processes and regulatory requirements.

• Supporting the monitoring and testing of controls through data analysis, issue identification, and remediation activities.

• Assisting with regulatory examinations, internal audits, monitoring activities, and inspection reviews.

• Supporting governance forums through the preparation of management information, metrics, and dashboard reporting.

• Providing guidance and support to stakeholders to ensure adherence to internal policies, procedures, and regulatory requirements.

• Contributing to process improvement initiatives and the implementation of operational efficiencies

Required Qualifications:

• 3 to 5 years of experience in business support, credit, risk management, operations, finance or a related function.
• Demonstrated ability to learn quickly and adapt to changing priorities.
• Strong proficiency in Microsoft Outlook, Excel, PowerPoint, SharePoint, and Teams.
• Interest in leveraging AI and emerging technologies to improve efficiency and enhance day-to-day processes.
• Ability to work independently while effectively managing multiple priorities and deadlines.
• Strong communication, collaboration, and stakeholder management skills.
• Highly organized with strong attention to detail.
• Strong analytical and problem-solving skills, with a high regard for data quality and accuracy.

Desired Qualifications:

• Bachelor’s degree or equivalent professional experience.
• Basic knowledge of syndicated loan agreements
• Ability to lead and execute deliverables while maintaining a positive and resilient approach during periods of pressure, change, or ambiguity.
• Experience using AI tools, including Microsoft Copilot, to support business activities and productivity improvements.
• Excellent verbal and written communication skills, with the ability to engage effectively with senior leadership, Compliance, Audit, Credit Review, and other key stakeholders.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$71,000.00 - $87,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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