Senior Business Consultant

Bank of America; Phoenix (AZ); On-site; USD 59,000 - 109,000; Full time

Job summary

Bank of America is seeking a Sr. Business Control Specialist – Process Quality in the United States. You will focus on quality analysis within SSFO Operations, overseeing process quality, controls, and risk management across key processes.

The role is a 40-hour week on a first shift with a salary range between $59,000 and $109,000 per year. The position offers discretionary incentive eligibility and comprehensive benefits supporting financial, health, and career growth at a leading financial

Qualifications

• Current Quality Analyst experience in SSFO Operations (NS&S, ESO, DIIVO, BK, SCRA and/or UPO).
• Experience in Process Quality and Oversight.
• Experience in business controls.
• Comfortable learning/using new Systems of Record (SOR).
• Analytical mindset with ability to manage competing priorities.
• Organized with strong attention to detail and multiple priorities.

Skills

Quality Analyst Experience

Process Quality Oversight

Business Controls

Systems of Record

Analytical Mindset

Attention to Detail

Prioritization

Education

High School Diploma / GED / Secondary School or equivalent

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth & delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The SSFO Business Controls team is responsible for the establishment & oversight of effective controls within SSFO processes and adherence to regulatory & investor guidelines for all aspects of the SSFO organization. The team oversees the execution of effective risk and operational management processes including process management, issues management, risk operations, audit & exam management, quality assurance testing, complaints analysis and metric oversight.

The SSFO Business Controls team is seeking a Sr. Business Control Specialist – Process Quality.

Requirements:

• Current Quality Analyst experience in SSFO Operations (NS&S, ESO, DIIVO, BK, SCRA and/or UPO)
• Previous/Current experience in Process Quality and Oversight
• Previous experience in business controls
• Comfortable in learning/using new Systems of Record (SOR)
• Motivated - have an aptitude to learn quickly under pressure and be self-motivated
• Analytical mindset with the ability to manage competing priorities
• Organized - strong attention to detail with ability to manage multiple priorities

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917)

Pay and benefits information

Pay range

$59,000.00 - $109,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.