Senior Business Banking Relationship Manager

Jobtailor; Oregon (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

KeyBank is seeking an experienced Business Banking Relationship Manager to grow and manage client portfolios, educate clients on core banking solutions, and lead cross-functional responses to complex requests. The role emphasizes relationship development, risk-aware lending, and proactive cross-selling across cash management, payments, and equipment finance.

The ideal candidate brings a track record of meeting sales goals, strong client education capabilities, and the ability to travel as needed

Qualifications

• Bachelor's Degree or 7+ years of related job experience (required).
• Business Banking RM: minimum 3 years' experience in a small business/commercial lending environment (required).
• Business Banking RM: minimum 1 year of experience in cross-selling products and meeting aggressive sales goals (required).
• Senior Business Banking RM: minimum 5 years' experience in Small Business or Business Banking direct lending or related experience.
• Senior Business Banking RM: credit training and experience from a bank or financial institution (required).

Responsibilities

• Serve as relationship manager and financial advisor to business banking clients.
• Introduce core Business Banking products and comprehensive solutions.
• Acquire new relationships and manage existing client relationships.
• Act as trusted financial advisor and primary contact.
• Drive growth through understanding client businesses, industries, and trends.
• Educate clients on cash management, payments, and equipment finance.
• Assemble cross-functional teams to respond to client requests and identify cross-sell opportunities.
• Lead credit processes, including underwriting, structuring, and portfolio management.
• Maintain accountability for portfolio activities and asset quality.
• Comply with risk culture and regulatory standards.

Skills

Relationship Management

Cross-Selling

Client-Centric Approach

Credit Training

Structured Sales Methodologies

Education

Bachelor's Degree

Job description

• Serve as relationship manager and financial advisor to business banking clients
• Introduce core Business Banking products, differentiated capabilities, and comprehensive solutions
• Acquire new relationships and manage and grow existing client relationships
• Act as trusted financial advisor, business partner, client expert, and primary contact
• Drive growth and business development by understanding client/prospect businesses, industries, data, and trends
• Educate clients on KeyBank capabilities and banking products including cash management, payments, and equipment finance
• Prospect actively through identification, qualification, calling, and Center of Influence referral networks
• Assemble cross-functional teams to respond to customer requests and identify cross-sell opportunities
• Continuously improve functional, technical sales, and credit expertise and transfer knowledge to team members
• Partner with Credit as the first-level sponsor for credit decisions
• Lead and participate in credit processes, including underwriting, structuring, and portfolio management
• Maintain accountability for portfolio activities and asset quality
• Direct Risk Rating models to ensure accurate risk assessment
• Comply with KeyBank policies and procedures and conduct business ethically

Requirements

• Bachelor's Degree or 7+ years of related job experience (required)
• Business Banking RM: minimum 3 years' experience in a small business/commercial lending environment (required)
• Business Banking RM: minimum 1 year of experience in cross-selling products and a track record of meeting or exceeding aggressive sales goals (required)
• Senior Business Banking RM: minimum 5 years' experience in Small Business or Business Banking direct lending or related experience focused on business development and relationship management (required)
• Senior Business Banking RM: Business Banking credit training and experience from a bank or financial institution (required)
• Ability to build trust through a client-centric approach
• Expertise in a defined industry or geography and product set
• Understanding of financial, operational, and strategic drivers of client organizations
• Experience using structured sales methodologies, principles, and practices
• Understanding of Key's risk culture and ability to manage risk/reward trade-offs
• Senior role: expertise evaluating, approving, and managing client credit in compliance with regulatory standards and internal policies
• Ability to communicate face to face, by phone, and use a PC/laptop
• Occasional travel, including overnight stays
• Ability to drive to multiple locations in a single day
• Valid driver's license required

Core Competencies

Demonstrates expertise in Business Banking relationship management, with a strong focus on client acquisition, cross-selling, and credit processes. Proven ability to drive business development while maintaining compliance with regulatory standards and internal policies.

Highest-signal resume keywords

• Business Banking Relationship Management
• Cross-Selling Products
• Client-Centric Approach
• Credit Training and Experience
• Structured Sales Methodologies

ATS Optimization Keywords

Hard Skills

• Business Development
• Client Acquisition
• Credit Underwriting
• Portfolio Management
• Risk Assessment
• Cash Management
• Payments
• Equipment Finance
• Sales Goals Achievement
• Financial Analysis

Soft Skills

• Trust Building
• Communication Skills
• Team Collaboration
• Client Education
• Problem Solving

Certifications & Qualifications

• Bachelor's Degree
• Valid Driver's License

Industry Keywords

• Small Business Lending
• Commercial Lending
• Financial Advisory
• Risk Culture
• Regulatory Compliance