Senior Business Analyst - Workflow Configuration

Soteria Reinsurance Ltd.; Covington (KY); On-site; USD 70,000 - 110,000; Full time

Job summary

Fidelity Investments in Covington, KY is seeking a Technical Business Analyst who translates customer needs into technical specifications and implements solutions on the Workplace Investing workflow platform.

You will collaborate with product owners, developers, and end users to capture requirements, document use cases, and write acceptance criteria that define the ideal user experience.

This onsite role emphasizes coordinating across regions to drive delivery from backlog to deployment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 4–5 years of technology/digital products experience.
• Experience eliciting customer requirements and crafting use cases.
• Experience facilitating requirements capturing sessions with customers, users, internal teams, business partners, etc.
• Experience with software systems with a large customer base.
• Experience with multi-regional footprint projects.
• Experience with JIRA and XTRAC applications preferred.
• Configuration, workflow, and BPM knowledge is a plus.
• Strong project management, prioritization, and analytical problem-solving.
• Ability to work independently and in a collaborative team.

Responsibilities

• Analyze high-level business requirements and translate them into technical specifications.
• Capture requirements, document use cases, write acceptance criteria, and convey the ideal user experience.
• Drive workflow and process solutions for Workplace Investing customers.
• Collaborate with business partners across regions to collect and document requirements.
• Coordinate delivery of capabilities to users across time zones and geographies.
• Support testing, implementation, and deployment with cross-functional teams.

Skills

Requirements elicitation

Use case writing

User stories

JIRA

XTRAC

Product backlog management

Stakeholder collaboration

Analytical thinking

Multi-regional coordination

Education

Bachelor’s degree or equivalent work experience

Tools

JIRA

XTRAC

BPM tools

Job description

Job Description

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

We are looking for a Technical Business Analyst that cares deeply about understanding what customers really need and is passionate about building digital solutions for our customers. In this role you will analyze high level business requirements and translate them into technical specifications. In addition, you will implement the solutions into the Workplace Investing (WI) Workflow Automation platform. We’re seeking a hardworking team member with proven technical expertise and experience working alongside product owners, squad leads, software developers, end users, and colleagues. They will capture requirements, document use cases, write acceptance criteria, and use other tools to convey the ideal user experience.

Driving the composition, build, and delivery of workflow and process solutions for Workplace Investing Customers Working closely and collaboratively with the business partners to collect and document requirements. Coordinating the delivery of capabilities to the users. Working with teams across different geographical regions and time zones Identifying and solving complicated issues quickly and turning them into intuitive and sophisticated solutions. Building and maintaining solid relationships with team members, users, customers, and collaborators in person and remote. Translating and conveying product strategy in the form of executable product requirements Understanding and documenting user scenarios, use cases, the expected user experience Defining use cases, user flows, user personas and other artifacts in support of solution development efforts Performing ongoing product backlog maintenance and facilitate business partner prioritization sessions Handling timeline and delivery expectations Working closely with various teams to drive testing, implementation, and deliver capabilities and services

The Expertise and Skills You Bring

Bachelor’s degree or equivalent work experience preferred 4 – 5 years’ experience in technology / digital products Experience eliciting customer / user requirements, crafting use cases, writing user stories Experience facilitating requirements capturing sessions with customers, users, internal teams, business partners, etc. Experience with software systems with a large customer base Experience with projects that have a multi-regional footprint and high impact Experience with JIRA and XTRAC applications preferred Experience with configuration, workflow, and BPM (Business Process Management) is a plus Your project management skills are outstanding, and you possess the ability to prioritize effectively while solving problems analytically. You thrive both independently and as a collaborative team member, showcasing flexibility and adaptability. Your attention to detail is matched by your understanding of operational objectives, translating them into efficient solutions.

The Team

The Business Infrastructure Team is part of the WI Quality Organization. The team is responsible to ensure our business partners are prepared for change and are collaborating with teams leading the initiative. We partner with business, systems and agile teams across Fidelity.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Business Analysis

We are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [e-mail] For roles based in Germany: Contact [e-mail] Fidelity Privacy Policy