Senior Business Analyst: Service Strategy & Analytics

Northwestern Mutual Investment Services, LLC; Franklin (WI); On-site; USD 89,000 - 134,000; Full time

Job summary

Northwestern Mutual Investment Services, LLC in Wisconsin is seeking a Senior Business Analyst to advance our Service Strategy by identifying opportunities, defining solutions, and delivering capabilities that improve experiences for clients, field representatives, and home office teams.

Working with Product, Engineering, Operations, Analytics, and business stakeholders, you will uncover needs, facilitate discovery, evaluate opportunities, and drive alignment across teams.

Qualifications

• Must be able to use data-driven analysis to guide decisions.
• Experience in Agile, product-focused, or cross-functional delivery environments.
• Ability to operate in ambiguous environments and bring structure to evolving problems.

Responsibilities

• Define success measures and baseline performance to ensure value delivery.
• Lead discovery efforts, stakeholder discussions, and process analyses.
• Translate complex needs into clear requirements, user stories, and acceptance criteria.
• Collaborate with Product, Engineering, Operations, Analytics, and stakeholders to support roadmaps.
• Influence decisions and drive alignment across teams without direct authority.
• Support rapid test-and-learn approaches and measure outcomes.

Skills

Analytical Thinking

Business Analysis

Cross Functional Partnering & Planning

Learning Agility & Critical Thinking

Process Improvement

Systems Thinking

Adaptive Communication

Education

Bachelor's degree or equivalent

Job description

Northwestern Mutual Investment Services, LLC in Wisconsin is seeking a Senior Business Analyst to advance our Service Strategy by identifying opportunities, defining solutions, and delivering capabilities that improve experiences for clients, field representatives, and home office teams.

Working with Product, Engineering, Operations, Analytics, and business stakeholders, you will uncover needs, facilitate discovery, evaluate opportunities, and drive alignment across teams.