Senior Business Analyst, Salesforce

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Komatsu seeks a Senior Business Analyst focused on CRM/Salesforce Sales and Manufacturing Cloud to streamline CPQ and opportunity management from lead to order. You’ll translate business needs into technical specs, design process synergies, and guide downstream teams through development and testing.

You will engage users, manage requirements, and drive adoption of digital sales enablement, CPQ design, and Salesforce reporting across the sales organization in an Agile environment.

Qualifications

• 10+ years in product management, solution architecture, or business analysis.
• Deep knowledge of CRM, Salesforce platform, and CPQ processes.
• Proven ability to translate business needs into technical requirements.

Responsibilities

• Partner with stakeholders to capture priorities and map CRM/CPQ roadmaps.
• Create process flows and UX mockups to guide development work.
• Develop Salesforce reports/dashboards to enable KPI tracking.
• Lead testing, training, and documentation; drive user adoption.

Skills

Salesforce

CPQ

Requirements gathering

Process mapping

Agile

Stakeholder mgmt

Data analysis

Education

Bachelor's degree

Tools

Salesforce CPQ

Salesforce Admin

Job description

Requisition ID: 36618

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. As such, you will use your industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors will be to: Engage business users, understand business process and strategic priorities in order to translate into technical requirements, design process synergy between opportunity management and CPQ, reduce deal closure cycles and help commercial teams hit sales targets through digital technology. Main tasks will include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, as well as coordinating user acceptance testing and training. To succeed in this role, you should have strong communications skills, strong technical and business acumen, an analytical way of thinking and be able to quickly learn, absorb, and explain complex business concepts as well as technical delivery in an Agile framework.

This role will be expected to be conversant in the following areas:

• CRM and Customer Lifecycle Management (Customer 360)
• Salesforce Administration
• Digital Sales Enablement
• Salesforce CPQ - Process Design & System Impacts, Data Requirements
• Account Management - Salesforce
• Opportunity Management and Lead Conversion - Salesforce
• Salesforce Reporting & Dashboards
• Driving Sales Strategy, Transformation & Process Execution,
• Influencing Users to adopt proven solutions
• Customer Experience & Insights
• Dealer Networks and Third-Party Affiliate Business Models
• Project Management fundamentals

Key Job Responsibilities

• Partner with business stakeholders to identify and capture business requirements as well as business priorities customer journey maps and develop strategic roadmaps
• Develop business process flows and User Experience (Ux) design mock ups
• Build Salesforce reports and dashboards enabling users to identify and track progress
• Serving as a digital expert, identify process improvements and innovations to improve the sales and commercial processes
• Analyze and document current processes, changes management, and process improvements, including cross-functional impacts across business functions to optimize business outcomes.
• Groom requirement and cascade to downstream technical teams, including providing explanations as needed to build teams with continued collaboration through product launch and support.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Organize and execute on project tasks using effective project management skills
• Lead meetings, e.g., business requirements review, testing engagement, etc.
• Drive outcomes in formal presentations to a variety of management levels.
• Coordinate system/user testing as required; analyze and validate testing results to gather feedback and work changes through a resolution path
• Be an expert liaison providing support to application users with respect to questions arising from application/functionality adoption and use.
• Stay current with industry trends and best practices in digital experience platforms, application process mining/mapping, monitoring, and observability.

Qualifications/Requirements

• Bachelor's degree in Information Technology, Business Management or a related field
• Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience
• Strong understanding of process engineering and re-engineering, as well as process optimization.
• Experience CRM systems, such as Salesforce
• Expert communicator, with the ability to facilitate clear and proactive communication between technical and non-technical business users
• Proven ability to organize and execute project tasks using effective project management
• Familiar with DevOps platforms, including documentation of epics/user stories/features, as well as requirements traceability (RTM) in an agile methodology.
• Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts:
  • o Digital Sales Enablement and CPQ - Min 10 Yrs
  • o Salesforce admin - User Roles and Access
  • o Salesforce Agentforce
  • o Identity and Access Management
  • o Sales processes and deal closing
  • o Customer insights
• Broad knowledge of construction and mining business and understanding of the Komatsu sales cycle

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/.

Komatsu is an Equal Opportunity Workplace and an Aff…