Senior Business Analyst - Retirement Strategies Institutional Platform

Relha LLC; Scranton (Lackawanna County); Hybrid; USD 89,000 - 147,000; Full time

Job summary

Prudential Financial, Inc. is seeking a Senior Business Analyst for the Retirement Strategies Institutional Platform.

You will partner with product, journey, technology, design, and readiness teams to shape technology solutions that support Prudential’s Institutional product lines. You will lead discovery, clarify needs, translate complex business problems into practical solutions, and drive delivery from discovery through launch readiness in a hybrid role based in Scranton, PA, Fort Washington,

Qualifications

• Knowledge of business concepts, tools, and processes to make sound decisions
• Strong analytical, problem-solving, communication, and collaboration skills
• Ability to learn continuously through self-initiative and new challenges
• Ability to manage shifting priorities across multiple stakeholders and timelines
• Strong business insight and sound judgment when working through ambiguity
• Applied experience with Pension Risk Transfer is a plus

Responsibilities

• Partner with product and journey leads to lead discovery of business and customer needs
• Lead research and analysis to define, refine, and scope features and stories ahead of delivery
• Refine the product backlog with agile team members as a subject matter expert
• Collaborate with Product Owners, Tech Leads, Designers, and others to ensure solutions are well understood and aligned to business value
• Support testing and validation to meet acceptance criteria
• Build knowledge of business processes and act as a liaison between business partners and agile teams
• Gather requirements with UX and readiness teams for launch and adoption
• Ensure features align with product vision and priorities through backlog readiness and sequencing
• Drive clarity across ambiguous problem spaces by surfacing trade-offs and guiding discovery to delivery

Skills

Analytical thinking

Communication skills

Collaboration

Problem solving

Adaptability

Pension Risk Transfer knowledge

Decision making

Business acumen

Interpersonal relationships

Data storytelling

Education

Bachelor’s degree or equivalent experience

Job description

Senior Business Analyst - Retirement Strategies Institutional Platform

As aBusiness Analyston the Retirement Strategies Institutional Platform, you will partner with product, journey, technology, design, and readiness teams to shape and improve technology solutions supporting Prudential’s Institutional product lines. You will serve as a key link between business partners and agile teams—leading discovery, clarifying needs, defining requirements, and helping translate complex business problems into practical, high-value solutions for our customers.

This role requires strong analytical thinking, sound business judgment, and the ability to work across functions to move work from early discovery through delivery and launch readiness. The ideal candidate brings strong communication and collaboration skills, comfort working in agile environments, and a learning mindset that helps teams adapt, improve, and deliver value faster.

This will be a hybrid role based out of Scranton, PA, Fort Washington, PA. or Newark, NJ. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required.

Key Responsibilities

Partner with product and journey leads to lead discovery of business and customer needs, including organizing and facilitating discovery efforts, documenting current and future states, and contributing to minimum viable product definition

Lead research and analysis activities needed to define, refine, and scope features and stories ahead of delivery

Refine the product backlog with agile team members, serving as a subject matter expert from discovery work and supporting feature and user story development

Collaborate with Product Owners, Tech Leads, Designers, and other team members to ensure solutions are well understood, well defined, and aligned to intended business value

Support testing and validation efforts, where applicable, to ensure acceptance criteria are met through activities such as smoke testing, functional testing, and regression support

Build knowledge of business processes and serve as a liaison between business partners and agile teams, helping answer questions, clarify needs, and support effective decision-making

Partner with UX and organizational readiness teams to gather requirements, prepare for launch, and ensure end users have the documentation, support, and context needed for successful adoption

Help ensure product features and stories align with product vision and priorities by reviewing work, providing feedback, and supporting backlog readiness and sequencing

Drive clarity across ambiguous problem spaces by aligning stakeholders, surfacing trade-offs, and helping teams move from discovery to delivery with confidence

What You Can Expect

Support product and journey leadership in setting an ambitious and clear product vision and communicating that vision effectively to stakeholders and team members

Work on significant and often complex problems where analysis requires evaluation of multiple business, process, technology, data, and customer considerations

Apply independent judgment in assessing needs, identifying options, and helping shape approaches that influence product direction and delivery outcomes

Operate with meaningful autonomy while collaborating closely across business and technology teams

Contribute to product planning and roadmap activities by connecting discovery insights, delivery priorities, and business needs

Play an important role in improving how teams learn, refine, and deliver in agile environments

What You’ll Need

Knowledge of business concepts, tools, and processes needed to make sound decisions in the context of Prudential’s business

Strong analytical, problem-solving, communication, and collaboration skills

Ability to learn continuously through self-initiative, experimentation, and new challenges

Ability to manage shifting priorities, work across multiple stakeholders, and meet ambitious timelines

Strong business insight and sound judgment when working through ambiguity

Applied experience and/or expertise with several of the following

Effective Communication:Ability to clearly transmit, receive, and interpret information, and to facilitate dialogue at the right level of detail for a range of audiences across business and technology teams

Decision-Making and Critical Thinking:Ability to analyze situations thoughtfully, evaluate trade-offs, and support productive decisions based on informed judgment

Business Acumen:Ability to apply business knowledge appropriately across varied situations and connect day-to-day work to broader outcomes

Interpersonal Relationships:Ability to work constructively and collaboratively with a variety of individuals and groups, including business partners, product leaders, and software developers

Analytical Thinking:Ability to identify patterns, determine root causes, evaluate alternatives, and recommend practical solutions to complex problems

Data Synthesis and Storytelling:Ability to analyze and synthesize data, surface key findings and opportunities, and communicate insights in a way that is clear and compelling to stakeholders

The ideal candidate is a change champion who is willing to challenge the status quo, explore innovative solutions, and help teams deliver value in smarter and more efficient ways.

Travel may be required (approximately 5–10%)

Bachelor’s degree or equivalent experience required

Strong working knowledge of the Pension Risk Transfer business is a plus

#LI-MG1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [emailprotected] .

If you are experiencing a technical issue with your application or an assessment, please email [emailprotected] to request assistance.