Senior Business Analyst (Public Safety Systems / Government Experience Preferred)

Trigyn; Towson (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Trigyn Technologies, Inc. is seeking a Senior Business Analyst in Towson, MD, with a strong background in analyzing and delivering technology solutions for public safety. The role emphasizes requirements gathering, system design, and collaboration with agencies and vendors.

The position offers hybrid work (3 days onsite) and requires experience in requirements analysis, testing, and process improvement. Strong communication and documentation skills are essential to coordinate with SMEs and

Qualifications

• Bachelor’s degree in business or computer science and five years of related experience in systems analysis or project analysis.
• Experience with public safety implementations is preferred.
• Excellent written and oral communication with internal/external stakeholders.

Responsibilities

• Develops and documents system and business requirements.
• Leads design and coordination with developers and vendors.
• Creates and executes test scripts; supports UAT.
• Drives process improvements and technology solutions for agencies.
• Communicates effectively with SMEs and project managers.
• Ensures security and confidentiality of data throughout engagement.

Skills

Public safety domain knowledge

Analytical thinking

Documentation skills

Education

Bachelor's degree in business, Computer Science or related field

Job description

Trigyn's direct government client in Towson, MD has urgent need for Senior Business Analyst. The particulars of the position are as follows.

Hybrid work, 3 days per week onsite. (Towson, MD 21204).

Description

The client is seeking a Senior Business Analyst to assess, develop, enhance, and implement technology solutions in support of client agencies. The position will primarily focus on the analysis, improvement, and implementation of Public Safety systems and business processes.

Duties and Responsibilities

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium to large-risk projects.
• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for agencies.
• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
• Conducts in-depth analysis of systems, operations, and procedures. Works with users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements.
• Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis.
• Works with client agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Confers with client agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides metrics around reporting, system performance, and process control.
• Participates in user training or often conducts the training when needed.

Minimum Qualifications/Skills

• Graduation from an accredited college or university with a bachelor’s degree in business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience in public safety implementations and post-production environment as a primary technical resource.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation.
• Excellent oral and written communication skills with internal and external clients and vendors.
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts.
• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity.
• Ability to work in a team environment; establishing and maintaining strong professional relationships.
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium.

Preferred Qualifications/Skills

• Experience working for a government entity.
• 5+ years’ experience with Public Safety projects.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years.

TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.