Senior Business Analyst, Product Strategy

Capital One; Richmond (VA); On-site; USD 101,000 - 115,000; Full time

Job summary

Capital One is seeking a Senior Associate, Product Strategy to support strategic priorities for the Consumer and Developer Experience (CDX) leadership team. The role spans customer digital engagement and analytics, including the Capital One app, marketing platform, and risk management products.

Responsibilities include leading strategic workstreams, setting long-term product innovation visions, and collaborating with engineering to prototype new ideas, while driving customer satisfaction and

Qualifications

• At least 2 years of professional analysis experience.
• Bachelor's or Master's degree in a quantitative field or MBA with quantitative concentration by start date.
• Master’s degree in a quantitative field or MBA with quantitative concentration is preferred.

Responsibilities

• Partner with CDX leaders to answer strategic questions.
• Lead workstreams on priority strategic initiatives, including AI transformation.
• Support intelligence unit with analytics, landscape assessments, and deep dives.
• Set the vision for long-term product innovation with engineering collaboration.
• Obsess about customer satisfaction by building trusted stakeholder relationships.
• Contribute to CDX strategic capabilities and develop trainings.
• Role model AI adoption to improve efficiency and quality.

Skills

Strategy & problem solving

Analytical skills

Customer orientation

Innovation mindset

Relationship building

Communication skills

Education

Bachelor's degree (quantitative field)

Master's degree / MBA with quantitative concentration

Tools

SQL

Job description

At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best-in-class innovation so that our more than 100 million customers can manage their finances with ease. We consider ourselves the bank a technology company would build - empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real-time, intelligent products that help customers improve their financial well-being. We’re all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder-led company, we are centered in our mission to help customers succeed.

The Role | General Responsibilities:

We’re seeking a Senior Associate, Product Strategy, to support strategic priorities for the Consumer and Developer Experience (CDX) leadership team. CDX is an exciting space with diverse product responsibilities. The organization’s remit spans customer digital engagement, including the Capital One app; Capital One’s marketing platform, analytics, and personalization engine; the product suite used to manage all Capital One suppliers and vendors; products associated with the company’s risk management responsibilities; and more.

Specifically, the Senior Associate will

• Partner with CDX leaders to answer thorny strategic questions, using a consulting-style model
• Lead workstreams on priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
• Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
• Obsess about internal and external customer satisfaction by establishing trusted, close touch relationships with key stakeholders throughout the company
• Contribute to CDX organization’s strategic capabilities (e.g., by developing trainings)
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

The Person:

• Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas
• Very strong analytical skills, including quantitative analysis
• A strong customer or product orientation – thinks in terms of customers’ needs
• An innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Strong relationship-building skills that result in trusted partnerships across organizations
• Ability to establish credibility and build relations with colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in understanding and experimenting with new leading edge technologies, organizational models, and ways of thinking
• Demonstrated ability to employ judgment and experience to make rapid and complex decision
• Highly effective communication skills (both written and verbal)

Basic Qualifications:

• At least 2 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 1+ years of experience in Statistical model building
• 1+ years of experience in market research
• 1+ years of experience in SQL querying
• 2+ years of experience in business analysis
• 1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Salaries (by location):

• Chicago, IL: $101,100 - $115,400 for Sr. Business Analyst
• McLean, VA: $111,200 - $126,900 for Sr. Business Analyst
• New York, NY: $121,300 - $138,400 for Sr. Business Analyst
• Richmond, VA: $101,100 - $115,400 for Sr. Business Analyst
• Riverwoods, IL: $101,100 - $115,400 for Sr. Business Analyst
• San Francisco, CA: $121,300 - $138,400 for Sr. Business Analyst

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).