Senior Business Analyst - Order Management

Schneider Electric; Boston (MA); On-site; USD 102,000 - 152,000; Full time

Job summary

Schneider Electric is seeking an Order Management Senior Business Analyst to drive transformation initiatives across North America. You will lead requirements gathering, process optimization, and the delivery of scalable digital solutions with stakeholders across business and IT.

In this role you will guide SAFe/Agile practices, craft clear user stories and acceptance criteria, and lead UAT. You will translate business value into actionable deliverables and help drive adoption across the

Qualifications

• Commercial experience with order entry, returns, and claims.
• Proven track record leading large, multi-unit projects.
• Ability to analyze and redesign business processes.
• Strong leadership, communication, and stakeholder influence.
• Detail-oriented with ability to translate business value into user stories and acceptance criteria.
• Ability to work independently and in teams across time zones.

Responsibilities

• Document and communicate business processes and requirements.
• Lead SAFe/Agile development to deploy customer requirements.
• Define and prioritize requirements aligned with standards.
• Validate digital solutions with business strategies and policies.
• Lead user acceptance testing with business teams.
• Identify transformation needs across user groups.
• Support adoption and surface issues within the business community.
• Link business value to solution deployments.
• Provide progress updates, risks, and recommendations to stakeholders.
• Collaborate with Change Management to support transformation.

Skills

Order entry

Agile leadership

Stakeholder management

Process design

Leadership & communication

Independence & ownership

Team collaboration

Time zone flexibility

Attention to detail

Tools

SAP

Salesforce

Job description

We’re looking for an Order Management Senior Business Analyst to contribute to our ongoing transformation initiatives across the North America region. In this role, you will lead key business analysis activities from requirement gathering to process optimization, to support scalable, standardized digital solutions. You will collaborate with a broad range of business and technical stakeholders to translate customer and organizational needs into actionable deliverables, while helping drive essential change management efforts.

This role has a direct impact on strengthening Schneider Electric’s digital capabilities and improving business performance.

What You'll Be Doing

• Work in a cross-functional environment with business groups, IT teams, and end users to identify, document, and communicate business processes and requirements.
• Take a leadership role in the SAFe/Agile development process to ensure alignment, integration, and deployment of customer and business requirements.
• Collaborate with users and stakeholders to define and prioritize business requirements, ensuring alignment with PMI and Customer Project Process (CPP) standards.
• Work with team members to define requirements and validate digital solutions that align with business strategies, standards, and policies.
• Lead user acceptance testing activities with business teams and end users.
• Identify key business transformation needs across user groups.
• Support transformation efforts and drive adoption among end users, surfacing issues and concerns from the business community.
• Identify business value and link it to relevant solution deployments.
• Prepare and present progress updates, risks, and recommendations to stakeholders and steering committees.
• Partner with Change Management and Business Stakeholders to define strategies that support and champion transformation.

What You Bring

• Commercial experience with expertise in order entry processes, returns, and claims.
• Demonstrated success leading large and complex projects involving multiple business units, suppliers, and regions, with measurable outcomes.
• Ability to analyze and design business processes with a forward-looking and innovative mindset.
• Industry and product knowledge across relevant Schneider Electric domains.
• Strong leadership and communication skills, with the ability to influence stakeholders and facilitate decisions.
• Strong organizational skills and attention to detail, with the ability to translate business value into effective user stories and acceptance criteria.
• Demonstrated ability to work independently and take ownership when required.
• Ability to contribute effectively in both team-based and independent work environments.
• Flexibility to work with varying schedules or across time zones when needed.
• Ability to collaborate quickly across functional teams to resolve impediments and provide clarifications.
• Experience with Secure Power, Digital Buildings, ASCO, Digital Power, or the Mexico market is a plus.
• Experience with SAP, Salesforce, or similar digital systems is a plus.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

This job posting represents an active opportunity within our team. All applications are reviewed directly by our recruitment professionals, and no AI is used in the screening or selection process.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.