Senior Business Analyst - Digital Transformation & Payments

Kelly Services; Columbus (OH); On-site; USD 83,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Orthodontia

Vision Benefits

HSA

Health and Dependent Care FSA

Life Insurance

Disability Insurance

401(k) with match

Paid Sick Time

Identity Protection

Pre-tax Commuter Benefits

529 College Saver Plan

Job summary

Motion Recruitment Partners (MRP) is seeking a Business Analyst - Customer Transformation for a Columbus-based program to modernize customer-facing products, digital channels, payments platforms, and back-office processes.

The role partners with business stakeholders, IT teams, vendors, and product owners to drive requirements, testing, and delivery of improved customer experiences across web, mobile, and self-service channels.

Qualifications

• 5+ years of Business Analyst experience supporting transformation initiatives.
• Experience with Salesforce products.
• Experience with SAP S/4HANA.
• Payments product experience.
• FICA and accounting knowledge.
• Experience supporting payment processing workflows.
• Data cleansing, data conversion, and address validation experience.
• Requirements gathering and business process documentation experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience coordinating with business stakeholders, IT teams, and third-party vendors.
• User Acceptance Testing (UAT) experience.
• Experience identifying, documenting, and resolving defects.
• Strong Microsoft Excel, Word, Visio, and PowerPoint skills.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with business leaders, SMEs, IT teams, and vendors to define future-state processes and business requirements.
• Support customer transformation initiatives across digital channels including web, mobile applications, and chatbot technologies.
• Facilitate requirements gathering sessions and document business and functional requirements.
• Analyze and improve customer-facing processes, workflows, and self-service capabilities.
• Support Salesforce and SAP S/4HANA product initiatives related to customer operations and payments.
• Perform data cleansing, data conversion, and address validation activities to ensure high-quality customer data.
• Develop test scenarios, execute User Acceptance Testing, and validate business requirements.
• Identify, document, and track defects through resolution.
• Support deployment planning, business readiness, and organizational change efforts.
• Coordinate website and digital platform testing before and after enhancements are deployed.
• Create process maps, project documentation, and stakeholder communications.
• Provide strategic recommendations to improve digital customer experiences and operational efficiency.
• Collaborate with product owners and business partners to support roadmap execution.

Skills

5+ years BA experience

Salesforce

SAP S/4HANA

Payments

FICA knowledge

Data cleansing

Requirements gathering

UAT testing

Excel

Communication skills

Tools

Visio

PowerPoint

Word

Job description

Motion Recruitment Partners (MRP) is seeking a Business Analyst - Customer Transformation for a Columbus-based program to modernize customer-facing products, digital channels, payments platforms, and back-office processes.

The role partners with business stakeholders, IT teams, vendors, and product owners to drive requirements, testing, and delivery of improved customer experiences across web, mobile, and self-service channels.