Senior Business Analyst - BPM/Trainer

Gainwell Technologies LLC; Texas; Remote; USD 69,000 - 99,000; Full time

Job summary

Gainwell Technologies LLC seeks a Senior Business Analyst - BPM/Trainer to lead cross-functional analyses, model business processes with BPMN 2.0, and translate Medicaid-related policies into clear requirements and training materials.

You will mentor junior teammates, facilitate workshops, and collaborate with clinical, operational, and vendor stakeholders to ensure end-to-end solution delivery. Remote options offered.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of business analysis experience, including healthcare or government healthcare system implementations.
• Experience analyzing and designing business processes, workflows, use cases, and functional requirements using BPMN 2.0 or similar methodologies.
• Strong understanding of CMS, MITA, Medicaid operations, compliance requirements, data management, and customer service delivery processes.
• Expertise in relational databases, system integrations, technical documentation, and translating complex healthcare concepts into business and training solutions.
• Experience developing and delivering training programs, including LMS administration, eLearning content, learning paths, surveys, and instructor-led training.

Responsibilities

• Lead the analysis, design, documentation, and optimization of business processes to support objectives.
• Facilitate stakeholder workshops and client meetings to gather, validate, and document requirements.
• Develop and maintain business process models, workflows, use cases, and supporting documentation using BPMN 2.0.
• Ensure artifacts align with business needs and stakeholder expectations.
• Lead and coordinate BA activities across projects and mentor junior team members.
• Develop project estimates and support planning for BA, process modeling, and training activities.
• Collaborate with stakeholders to evaluate impacts and support end-to-end delivery.
• Maintain documentation standards and publish process models and knowledge assets.
• Assess training needs and oversee development and delivery of training programs and LMS content.
• Support LMS administration activities, including learning paths, content deployment, and instructor-led training.

Skills

Business analysis

Stakeholder facilitation

Training development

BPMN 2.0

Data management

Education

Bachelor’s degree or equivalent

Tools

LMS administration

Job description

Senior Business Analyst - BPM/Trainer

Location: Any city, TX, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Senior Business Analyst - BPM/Trainer at Gainwell, is responsible for leading business analyses that align information technology solutions with the strategic goals and objectives of multiple, complex accounts. Acting as a subject matter expert and liaison between technical and non-technical personnel, the Senior Business Analyst ensures seamless collaboration across teams and drives effective solution delivery. This role oversees requirements validation, business process modeling, and documentation while providing mentorship and guidance to less experienced team members. The position applies Medicaid pharmacy and care management expertise to translate clinical and operational policies into clear requirements, process models, use cases, and role-based training content that support solution adoption and operational readiness.

Your role in our mission

• Lead the analysis, design, documentation, and optimization of business processes to support organizational and project objectives.
• Facilitate stakeholder workshops and client meetings to gather, validate, and document business requirements, identify gaps, and recommend effective solutions.
• Develop and maintain business process models, workflows, use cases, and supporting documentation using BPMN 2.0 and other industry-standard methodologies.
• Ensure requirements, design artifacts, and project documentation align with business needs, operational goals, and stakeholder expectations.
• Lead and coordinate business analysis activities across multiple projects, providing guidance and mentorship to junior team members.
• Develop project estimates and support planning efforts for business analysis, process modeling, and training-related activities.
• Partner with business, operational, technical, clinical, and vendor stakeholders to evaluate impacts, define business rules, and support end-to-end solution delivery.
• Maintain documentation standards, perform quality reviews, and manage the publication of process models and other knowledge assets.
• Assess training needs and oversee the development and delivery of training programs, eLearning content, job aids, procedures, and operational readiness materials.
• Support Learning Management System (LMS) administration activities, including learning paths, training surveys, content deployment, and instructor-led training coordination.

What we're looking for

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of business analysis experience, including healthcare or government healthcare system implementations.
• Experience analyzing and designing business processes, workflows, use cases, and functional requirements using BPMN 2.0 or similar methodologies.
• Strong understanding of CMS, MITA, Medicaid operations, compliance requirements, data management, and customer service delivery processes.
• Expertise in relational databases, system integrations, technical documentation, and translating complex healthcare concepts into business and training solutions.
• Experience developing and delivering training programs, including LMS administration, eLearning content, learning paths, surveys, and instructor-led training.

Pharmacy Business Analysis & Training Expertise

• Apply Medicaid pharmacy and care management expertise to analyze, document, and optimize workflows related to utilization management, prior authorization, appeals, formularies, drug utilization review, clinical edits, member lock-in programs, and care coordination.
• Collaborate with pharmacists, clinicians, care management teams, policy staff, operations, product, configuration, and technical teams to elicit requirements and validate pharmacy-related business processes.
• Translate pharmacy policies, clinical criteria, system configurations, and operational procedures into business requirements, process models, training materials, user guides, and job aids.
• Develop scenario-based training, demonstrations, and validation materials for pharmacy and care management users, including state agencies, providers, prescribers, pharmacists, operational teams, and support staff.

Professional Attributes

• Exceptional interpersonal and communication skills for collaborating with clients, stakeholders, and team members.
• Advanced leadership and project coordination skills.
• Strong analytical, presentation, and client-facing capabilities.
• Willingness to travel based on project needs.

What you should expect in this role

• Fully remote options from most US locations, Alaska, Pacific and Mountain Time zones
• Office Hours: 8a-5p Alaska time asneed to be available to support Alaska time zone
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• The deadline to submit applications for this posting is December 16, 2026

The pay range for this position is$69,400.00-$99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."