Senior Business Analyst — B2B Support & Data Insights

Wipro; Austin (TX); On-site; USD 80,000 - 158,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Job summary

Wipro is seeking an experienced professional in Austin, TX, to review partner and merchant applications using established criteria and to investigate issues by cross-referencing data across systems. The role requires coordinating with internal teams and B2B partners to gather context and drive resolution.

You will use predefined templates to communicate issues and maintain documentation of reviews, findings, and outcomes in designated platforms.

Qualifications

• 8–10 years of experience in technical support or a related role.

Responsibilities

• Review partner and merchant applications using established criteria.
• Investigate issues by reviewing data and cross-referencing key systems.
• Coordinate with internal stakeholders and B2B partners to gather context and drive resolution.
• Use predefined templates to communicate issues and drive resolution.
• Maintain documentation of reviews, findings, and outcomes in designated platforms.

Skills

macOS proficiency

macOS apps (Numbers, Safari)

multi-system navigation

Tableau

CRM familiarity

English fluency

cross-functional collaboration

B2B partner support

Tools

Tableau

CRM platforms

Job description

Wipro is seeking an experienced professional in Austin, TX, to review partner and merchant applications using established criteria and to investigate issues by cross-referencing data across systems. The role requires coordinating with internal teams and B2B partners to gather context and drive resolution.

You will use predefined templates to communicate issues and maintain documentation of reviews, findings, and outcomes in designated platforms.