Senior Business Analyst | Active Secret clearance

General Dynamics Information Technology, Inc.; New York (NY); Remote; USD 94,000 - 127,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Comprehensive benefits

Job summary

General Dynamics Information Technology, Inc. seeks a Senior Business Analyst to translate government stakeholders’ needs into technical requirements for NESD Service Desk capabilities. You will collaborate with product owners, users, and developers to refine requirements and populate the agile backlog.

The role emphasizes leadership, data and requirements analysis, and ensuring solutions meet mission objectives. Remote work is available with U.S. citizenship required.

Qualifications

• Security Clearance: Active Secret clearance.
• Experience translating business requirements into technical requirements for software engineering or similar teams (3+ years).
• Domain knowledge in AI/cognitive or ML concepts or strong ability to learn quickly.
• Experience with agile work management platforms (e.g., Jira).
• Bachelor’s Degree in a technical field (or equivalent experience).
• Work location: Remote.
• Citizenship: US Citizenship required.

Responsibilities

• Lead elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions.
• Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives.
• Collaborate with Government and Program stakeholders, system users, and developers on design recommendations and documentation.
• Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized in the backlog.
• Translate functional requirements into technical specifications, user stories, and configuration details.
• Partner with Cognitive AI, Contact Center, and ITSM developers to design end-to-end solutions.
• Maintain and organize requirements, user stories, and artifacts in Jira or similar tools.
• Support agile ceremonies (stand-ups, planning, reviews, backlog refinement).
• Review designs for alignment with requirements and constraints.
• Engage with Customer and Program stakeholders to clarify requirements and manage expectations.
• Support testing activities (requirements validation, UAT) ensuring traceability and acceptance.

Skills

Business Process Analysis

Requirements Gathering

Functional Requirements Analysis

System Requirements Analysis

Education

Bachelor's Degree in technical field

Tools

Jira

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Secret

Clearance Level Must Be Able to Obtain

Secret

Public Trust/Other Required

None

Job Family

Process and Operational Efficiency

Job Qualifications

Skills:Business Process Analysis Tools, Business Requirements Gathering, Functional Requirements Analysis, System Requirements Analysis

Certifications

None

Experience

3 + years of related experience

US Citizenship Required

Yes

Job Description

Transform technology into opportunity as a Senior Business Analyst at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.The Naval Enterprise Service Desk (NESD) program is deploying a cognitive Artificial Intelligence (AI) platform integrated with a COTS IT Service Management (ITSM) solution to consolidate Tier 1 IT service desks and automate incident resolution. As the Navy’s solution partner, GDIT is implementing leading-edge technology to support the Navy’s evolving business model. In this role, you will work collaboratively with an agile team of product owners, system users, and developers to capture, document, and refine requirements that populate the Agile sprint backlog. The ideal candidate brings leadership, data analysis, and requirements analysis skills to ensure designed solutions align with business and mission objectives. Experience with service desks, ITSM, and AI is preferred; however, if you have strong business/technical analysis experience and a genuine interest in learning about new technologies, we’d like to speak with you. Because this is a client-facing role, strong interpersonal and communication skills are essential.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Senior Business Analyst the work you’ll lead the translation of Government stakeholders’ business needs into technical requirements that drive NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite.

• Lead the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions.
• Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives.
• Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation.
• Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized within the product backlog.
• Work with developers and engineers to translate functional requirements into technical specifications, user stories, and, where applicable, scripts or configuration details.
• Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions.
• Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform (e.g., Jira).
• Participate in and support agile ceremonies (daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement).
• Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints.
• Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions.
• Support testing activities (e.g., requirements validation, UAT support), ensuring defects are traced back to requirements and that acceptance criteria are met.

WHAT YOU’LL NEED TO SUCCEED

Bring your initiative and drive for innovation to GDIT.

Our Senior Business Analyst must have:

• Security Clearance: Active Secret clearance.
• Experience: 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives.
• Domain Knowledge: Practical familiarity with AI/cognitive or machine learning concepts, or a strong interest and demonstrated ability to learn these quickly.
• Tools: Experience with agile work management platforms (e.g., Jira, or similar).
• Education: Bachelor’s Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or related). Additional years of relevant experience may be considered in lieu of a degree.
• Work Location: Remote
• Citizenship: US Citizenship required.

PREFERRED QUALIFICATIONS

• Experience working on IT service desk or ITSM implementations (e.g., ServiceNow, BMC Remedy/Helix, or similar platforms).
• Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions.
• Background supporting DoW or Federal programs, particularly the U.S. Navy or other service branches.
• Hands‑on experience working within Scrum or other Agile frameworks, including writing user stories and acceptance criteria.
• Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience (e.g., FCR, AHT, CSAT).
• Relevant certifications (e.g., ITIL Foundation, Certified Scrum Master (CSM), or similar).

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth

AI-powered career tool that identifies career steps and learning opportunities

Support

An internal mobility team focused on helping you achieve your career goals

Rewards

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility

Full-flex work week to own your priorities at work and at home

Community

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

None

Telecommuting Options

Remote

Work Location

Any Location / Remote

Additional Work Locations

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans