Senior Business Analyst

Core AI Consulting Inc; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Core AI Consulting Inc. is seeking a Senior Business Analyst with deep payments domain knowledge to support initiatives within a Global Merchant organization.

The role spans business, product, technology, and leadership, defining requirements, coordinating delivery, and aligning stakeholders end-to-end. Responsibilities include gathering requirements, translating them into stories and acceptance criteria, guiding QA, and facilitating agile ceremonies.

Qualifications

• Experience in banking, financial services, or payments domain.
• Translate business needs into functional requirements, user stories, use cases, processes, and acceptance criteria.
• Strong PM skills with coordination across multiple workstreams.
• Experience working with senior leaders and cross-functional teams.
• Solid understanding of Agile/Scrum and software development lifecycle.
• Excellent communication, presentation, documentation, and stakeholder management skills.
• Ability to manage priorities and drive delivery in a complex global environment.

Responsibilities

• Gather and define business requirements with stakeholders across business, product, technology and leadership.
• Translate business needs into functional requirements, user stories, use cases, processes, and acceptance criteria.
• Partner with engineering and QA teams to clarify requirements through design, development, testing and implementation.
• Facilitate requirements workshops and discussions across teams.
• Support backlog refinement, sprint planning, demos and other Agile ceremonies.
• Coordinate activities across multiple workstreams with strong project and program management practices.
• Track milestones, dependencies, risks, issues, and action items; drive follow-ups and decisions to closure.
• Prepare status updates and communicate progress, risks and dependencies to leadership.
• Support UAT, validation, implementation readiness, and production rollout.

Skills

Business analysis

Agile user stories

PM / program management

Stakeholder management

Agile/Scrum

Communication & docs

Delivery leadership

Tools

SQL

Excel

Jira

Confluence

APIs/JSON

Power BI

Job description

Domain: Merchant Payments / Financial Services

Experience: 7+ years preferred

Role Overview

We are seeking a Senior Business Analyst with strong payments domain knowledge and project and program management skills to support initiatives within a Global Merchant organization. This role works across business, product, technology, and leadership teams to define requirements, coordinate delivery, and keep multiple stakeholders aligned.

Key Responsibilities

• Gather and define business requirements with business leaders, product teams, technology teams, and other stakeholders.
• Translate business needs into functional requirements, user stories, use cases, process flows, and acceptance criteria.
• Partner with engineering and QA teams to clarify requirements throughout design, development, testing, and implementation.
• Facilitate requirements workshops and discussions across business and technology teams.
• Support backlog refinement, sprint planning, demos, and other Agile ceremonies.
• Coordinate activities across multiple workstreams using strong project and program management practices.
• Track milestones, deliverables, dependencies, risks, issues, and action items; drive follow-ups and decisions to closure.
• Prepare status updates and communicate progress, risks, and dependencies to leadership.
• Support UAT, business validation, implementation readiness, and production rollout.

Required Skills

• Business analysis experience in banking, financial services, or payments, with strong knowledge of merchant acquiring, card processing, or transaction processing.
• Experience developing detailed Agile user stories and acceptance criteria.
• Strong project and program management skills, including coordination across multiple workstreams.
• Experience working with senior leaders and cross-functional business, product, engineering, and QA teams.
• Strong understanding of Agile/Scrum practices and the software development lifecycle.
• Excellent communication, presentation, documentation, and stakeholder management skills.
• Ability to manage priorities and drive delivery in a complex global environment.

Technical Skills

• SQL for querying, analyzing, and validating transaction or operational data.
• Excel for data analysis, reconciliation, and reporting.
• Jira and Confluence for managing user stories, backlogs, documentation, and delivery tracking.
• Familiarity with APIs, data flows, system integrations, and JSON to support discussions with engineering teams.
• Experience with Power BI or Tableau is a plus.

Preferred Domain Knowledge

Merchant acquiring Merchant payments Card payments Payment processing Authorization Clearing and settlement Merchant onboarding Payment networks Disputes and chargebacks Digital payments