Senior Business Analyst

Echo Inc; Lake Zurich (IL); Hybrid; USD 115,000 - 130,000; Full time

Job summary

A leading company in outdoor power equipment is looking for a Senior IT Business Analyst to drive technology-enabled business solutions. This hybrid role involves leading business analysis efforts, managing external SaaS systems, and requiring strong communication and problem-solving skills. The ideal candidate should possess significant experience and a relevant degree, and will play a key role in ensuring successful project execution.

Benefits

11 paid holidays

Affordable medical, dental, and vision insurance

Paid PTO

5% 401K match

Tuition Reimbursement

Qualifications

• 7–10 years as IT Business Analyst in significant enterprises.
• Proven experience in ERP implementations and support.
• Exceptional analytical and documentation skills.

Responsibilities

• Lead requirements gathering sessions for business analysis.
• Drive business process transformation initiatives.
• Oversee external SaaS platforms as a system owner.

Skills

Business process transformation

Analytical skills

Communication skills

Problem-solving abilities

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Tools

ERP systems such as MS Business Central

Adobe Workfront

Job description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is seeking an experienced and dynamic Senior IT Business Analyst to play a critical role in driving technology-enabled business solutions across the organization. This individual will not only lead business analysis efforts for large-scale initiatives—including ERP system implementations and upgrades—but also oversee and manage critical external SaaS-based systems. The role requires a strong foundation in process transformation, exceptional documentation and communication skills, and hands-on experience in system configuration, vendor management, and system life-cycle oversight.

The ideal candidate is a strategic thinker and collaborative problem-solver, capable of serving as a liaison between business units, IT, and software vendors to ensure solutions are aligned with both technical capabilities and business objectives.

The salary range for this position is $115,000-$130,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition Reimbursement

Duties/Responsibilities:

Business Analysis & Project Leadership

• Lead business requirements gathering sessions and translate business needs into clear, actionable requirements.
• Drive business process transformation initiatives, including mapping current- and future-state processes.
• Develop and maintain comprehensive documentation including business requirements, functional specs, use cases, and process diagrams.
• Serve as a key contributor in ERP system implementations and upgrades, ensuring business needs are met throughout the project lifecycle.
• Collaborate with cross-functional teams including IT, development, BI, and business stakeholders to deliver projects effectively.
• Support user acceptance testing (UAT), training preparation, and business readiness activities.
• Champion Agile or hybrid delivery methodologies in project execution.

Business Systems Management

• Act as system owner for various external SaaS platforms from an IT perspective, ensuring optimal performance and alignment with business needs.
• Provide expert-level guidance on system functionality, enhancements, and issue resolution.
• Coordinate and manage system upgrades with minimal business disruption.
• Manage contracts and licensing for assigned systems, ensuring compliance and timely renewals.
• Perform basic system configuration, including user setup, permissions, and role management.
• Liaise with software vendors, ensuring clear communication and timely resolution of technical or service-related issues.
• Continuously deepen understanding of the business and its evolving technology needs.

Job Experience/Skills:

• 7–10 years of experience as an IT Business Analyst or Business Systems Analyst in a mid-to-large enterprise setting.
• Proven experience in business process transformation, ERP implementations/upgrades, and external system support.
• Excellent analytical and documentation skills, with the ability to translate business needs into clear technical requirements.
• Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical audiences.
• Strong problem-solving and decision-making abilities in fast-paced environments.

Preferred Qualifications:

• Experience with best-in-class ERP systems such as MS Business Central, Infor Cloud Suite, etc.
• Familiarity with Adobe Workfront; or other project management tools.
• Comfortably managing multiple systems and projects concurrently.

Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.