Senior Business Analyst

Sotalent; Irving (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sotalent in Irving, Texas, is seeking a Senior Technical Business Analyst to bridge business needs and technology solutions. You will lead requirements sessions with stakeholders, translate needs into system specifications, and act as the primary liaison between business users and development teams in a hybrid environment.

This role emphasizes process improvements, workflow automation, and training material creation, with responsibilities spanning requirements documentation, design, testing,

Qualifications

• Experience gathering, documenting, and translating business requirements into technical solutions.
• Strong understanding of business processes, workflow optimization, and operational analysis.
• Experience collaborating with technical development teams and business stakeholders across multiple functions.
• Strong written and verbal communication skills with the ability to present information to audiences at all organizational levels.
• Excellent problem-solving and analytical abilities with experience evaluating complex business challenges and recommending practical solutions.
• Ability to manage multiple projects, competing priorities, and tight deadlines in a fast-paced environment.
• Experience facilitating meetings, workshops, and stakeholder discussions.

Responsibilities

• Lead discussions and requirements-gathering sessions with business stakeholders to understand operational challenges, process needs, and enhancement requests.
• Translate business requirements into technical specifications and workflow automation solutions.
• Serve as the primary liaison between business users and technical development teams throughout project lifecycles.
• Document business requirements, process flows, system specifications, and project deliverables using industry-standard tools.
• Support end users by providing guidance on system functionality, workflows, and best practices.
• Analyze existing processes and identify opportunities for automation, optimization, and operational efficiency improvements.
• Develop and maintain workflow solutions, including technical design, implementation, testing, and post-deployment monitoring.
• Facilitate project meetings with stakeholders, leadership teams, and technical resources to ensure alignment and successful project delivery.
• Research and resolve workflow, system, and process-related issues while supporting ongoing operational needs.
• Stay current with emerging technologies and process improvement methodologies to drive continuous enhancement initiatives.
• Create and deliver user training materials and knowledge-sharing sessions to support system adoption.

Skills

Business analysis

Systems analysis

Workflow management

Process improvement

Stakeholder collaboration

Education

Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field

Tools

SQL

Job description

Technical Business Analyst Senior - IS Health Plans

Location: Irving, Texas, United States (Hybrid)

Industry: Hospitals and Health Care

Work Setting: Hybrid

Are you passionate about bridging the gap between business needs and technology solutions while driving process improvements and workflow automation? Join a collaborative team where you'll partner with stakeholders, analyze business processes, and implement innovative solutions that enhance operational efficiency and support strategic business objectives.

What You'll Be Doing

• Lead discussions and requirements-gathering sessions with business stakeholders to understand operational challenges, process needs, and enhancement requests.
• Translate business requirements into technical specifications and workflow automation solutions.
• Serve as the primary liaison between business users and technical development teams throughout project lifecycles.
• Document business requirements, process flows, system specifications, and project deliverables using industry-standard tools.
• Support end users by providing guidance on system functionality, workflows, and best practices.
• Analyze existing processes and identify opportunities for automation, optimization, and operational efficiency improvements.
• Develop and maintain workflow solutions, including technical design, implementation, testing, and post-deployment monitoring.
• Facilitate project meetings with stakeholders, leadership teams, and technical resources to ensure alignment and successful project delivery.
• Research and resolve workflow, system, and process-related issues while supporting ongoing operational needs.
• Stay current with emerging technologies and process improvement methodologies to drive continuous enhancement initiatives.
• Create and deliver user training materials and knowledge-sharing sessions to support system adoption.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field.
• 4-5 years of experience in business analysis, systems analysis, workflow management, process improvement, or technology-focused roles.
• Proven experience gathering, documenting, and translating business requirements into technical solutions.
• Strong understanding of business processes, workflow optimization, and operational analysis.
• Experience collaborating with technical development teams and business stakeholders across multiple functions.
• Strong written and verbal communication skills with the ability to present information to audiences at all organizational levels.
• Excellent problem-solving and analytical abilities with experience evaluating complex business challenges and recommending practical solutions.
• Ability to manage multiple projects, competing priorities, and tight deadlines in a fast-paced environment.
• Experience facilitating meetings, workshops, and stakeholder discussions.
• Working knowledge of database query tools and technologies such as SQL or similar reporting/query platforms.
• Understanding of project management methodologies and software development lifecycles.
• Strong organizational skills and ability to maintain confidentiality when handling sensitive business information.

Preferred Qualifications

• Experience with workflow automation platforms and business process management tools.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, Total Quality Management (TQM), or similar frameworks.
• Experience developing process maps, system diagrams, and workflow documentation using tools such as Visio or comparable solutions.
• Familiarity with troubleshooting system issues and supporting production environments.
• Experience conducting data analysis and leveraging insights to support business decision-making.
• Ability to independently drive projects while effectively collaborating within cross-functional teams.
• Experience delivering end-user training and change management initiatives.
• Knowledge of enterprise systems, reporting solutions, and business intelligence tools.