Senior Business Analyst

Ross Stores; Dublin (CA); Hybrid; USD 99,900 - 163,950; Full time

Job summary

Ross Stores is seeking a Senior Business Analyst to improve and enable business capabilities across allocation applications and planning systems. The role partners closely with business stakeholders, IT teams, and delivery partners to facilitate process and system improvements and to deliver high-impact initiatives.

The position is hybrid in Dublin, CA, with base salary $99,900–$163,950 and additional rewards based on location and experience.

Qualifications

• Bachelor’s degree or equivalent practical experience in IS, CS, business, or related field.
• 5+ years supporting IT systems in a highly integrated retail environment.
• Strong BA practices: process mapping, requirements elicitation, use cases, and documentation.
• Excellent communication and facilitation with technical and non-technical stakeholders.

Responsibilities

• Lead cross-functional efforts translating business strategy into actionable solutions for Merchandising, Planning and Allocation initiatives.
• Lead analysis of processes, services, and technologies; gather requirements, refine use cases, and translate into designs.
• Drive alignment across stakeholders, IT, and vendors; communicate complex concepts clearly.
• Own and maintain business requirements, functional designs, user stories, and backlog items.
• Coordinate support for production systems; define issues, prioritize enhancements, and validate fixes.
• Provide Tier 0/1 functional guidance and senior leadership to business partners.
• Collaborate with architects, developers, and vendors to ensure solutions meet business and tech standards.
• Prepare analyses, options, and communications for stakeholders and leadership; track risks and outcomes.
• Create and maintain process maps, data flow diagrams, test materials, and reference docs.
• Promote change management and strengthen BA practices and documentation.

Skills

JIRA

Confluence

Azure DevOps

Visio

Power BI

Tableau

Oracle Retail

SAP

Blue Yonder

SQL

Education

Bachelor’s degree in information systems, computer science, business, or related field

Tools

Power BI

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

What the Team Offers

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Senior Business Analyst is an experienced IT functional systems analyst, project leader, and internal consultant responsible for improving and enabling business capabilities across allocation applications and related retail planning systems. This role partners closely with business stakeholders, IT teams, and delivery partners to facilitate process and system improvements, influence solution direction, and support the successful delivery of high‑impact initiatives. The Senior Business Analyst coordinates the efforts of internal and external partners in both the support of existing production systems and the execution of new projects, and serves as a senior functional expert in one or more disciplines.

The base salary range for this role is $99,900 – $163,950. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Essential Functions

• Lead cross‑functional efforts with internal and external technical teams, vendors, and key business users in the support of existing systems and the delivery of Merchandising, Planning, and Allocation initiatives by translating business strategy and needs into actionable solutions.
• Lead analysis of business processes, services, application capabilities, and technologies by facilitating workshops, interviews, and stakeholder discussions to gather detailed requirements, refine use cases and user stories, and translate them into effective solutions.
• Drive alignment across business stakeholders, IT, business, support teams, and vendors by communicating complex concepts clearly, building strong partnerships, and influencing solution direction and delivery outcomes.
• Own and maintain business requirements, functional designs, user stories, and backlog items for related systems within the assigned functional area.
• Lead or coordinate efforts in the support of existing production systems by defining and prioritizing system issues and enhancement requests, analyzing root causes, coordinating support and development activities, and supporting testing and validation of fixes and enhancements.
• Provide Tier 0/Tier 1 functional guidance and senior functional leadership to business partners regarding process, system behavior, and data flow logic.
• Collaborate with architects, developers, application analysts, and vendors to influence solution designs, review wireframes or other design artifacts where applicable, and ensure solutions align with business needs, technical standards, and enterprise architecture.
• Prepare and deliver analyses, options, recommendations, and communications for stakeholders, project managers, and leadership, ensuring progress, risks, and outcomes are conveyed clearly and accurately.
• Create and maintain functional specifications, process maps, swim‑lane diagrams, system context diagrams, data flow diagrams, test support materials, user guides, and reference documentation, ensuring materials remain current as systems evolve.
• Support change management and continuous improvement by promoting user adoption, identifying process improvement opportunities, and helping strengthen BA practices, delivery processes, and documentation standards.

Competencies

People

• Building Effective Teams
• Developing Talent
• Collaboration

Self

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

Specific Position‑Related Competencies

• Systems Thinking and End‑to‑End Impact Awareness
• Proactive Problem Identification & Prevention
• Documentation Stewardship and Knowledge Management
• Responsiveness & High‑Quality Partner Communication

Qualifications and Special Skills Required

• Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent practical experience.
• At least 5 years of experience supporting IT systems, processes, or capabilities in a complex, highly integrated environment, preferably in retail, planning, allocation, merchandising, or supply chain domains.
• Strong understanding of business analysis practices, including process mapping, requirements elicitation, use case and user story development, and functional documentation.
• Strong analytical and problem‑solving skills, including the ability to identify root causes, evaluate impacts, and recommend practical solutions.
• Strong communication and facilitation skills, with the ability to work effectively with technical and non‑technical stakeholders, lead cross‑functional discussions, and drive alignment.
• Understanding of application development and software development lifecycle concepts, with experience working closely with engineers, developers, and delivery teams.
• Strong organizational skills and the ability to manage multiple priorities with attention to detail, consistency, and follow‑through.
• Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI, Tableau, or equivalent tools.
• Familiarity with ERP or merchandising systems such as Oracle Retail, SAP, or Blue Yonder, including integrations with planning, forecasting, and allocation‑related tools.
• Ability to quickly learn new technologies and use AI‑assisted tools to improve efficiency and accuracy in analysis, documentation, and execution.

Preferred Qualifications

• Experience working in Agile (Scrum/SAFe) and/or Waterfall delivery environments.
• Experience working with wireframing tools.
• Prior experience supporting allocation, planning, merchandising, or supply chain systems in a retail environment.
• Experience with JDA/Blue Yonder Allocation systems, documentation repositories, or related support and analysis tools.
• Familiarity with SQL for analysis, validation, or troubleshooting.

Physical Requirements / ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role is a hybrid position that requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.

Supervisory Responsibilities

N/A

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.