Senior Business Analyst

Phaidon International; Dallas (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Phaidon International in the United States is seeking a proactive Senior Business Analyst to support technology transformation initiatives across the business.

You will partner with stakeholders to capture requirements, document current and future processes, and translate needs into technical specs for delivery teams and AI-enabled tools.

This role emphasizes automation, process simplification, and collaboration across multiple teams within a large organisation.

Qualifications

• 3–5 years of professional experience in a Senior/Business Analyst or similar role.
• Strong experience gathering and documenting business requirements.
• Experience analyzing processes, documenting workflows and improvements.
• Experience gathering requirements for front-end and back-end system changes.
• Experience delivering system implementations, enhancements, integrations or technology transformation projects.
• Experience using AI, automation, ML, GenAI or AI-enabled tools.
• Able to translate requirements for both business and technical teams.
• Experience in a structured organisation with governance and multiple stakeholders.

Responsibilities

• Work with stakeholders to understand business challenges, objectives and requirements.
• Gather, analyse and document clear business, functional and system requirements.
• Gather requirements for front-end and back-end system changes, working with business and technical teams.
• Analyse existing processes and identify opportunities for simplification, improvement and automation.
• Document current-state and future-state processes, workflows and system requirements.
• Translate business requirements into specifications, user stories and acceptance criteria for technical teams.
• Collaborate with developers, technology teams and third-party suppliers throughout delivery.
• Support the implementation of new systems, enhancements, integrations and automation.
• Engage with AI/genAI tools to identify practical opportunities in business processes.
• Facilitate workshops and stakeholder meetings; support testing and UAT.
• Assess impact of changes across processes, people, data and tech.
• Maintain traceable documentation and support continuous improvement.

Skills

Business Analysis

Requirements Gathering

Stakeholder Management

Process Improvement

Automation

AI/GenAI Experience

Documentation

Facilitation

Communication

Cross-functional Collaboration

Education

Bachelor's degree in Business or related field

Tools

CRM

ERP

API Integrations

AI Tools

Job description

About the Role

We are looking for a proactive and commercially minded Senior Business Analyst to join our Technology team and support a range of business and technology transformation initiatives.

You will work closely with stakeholders across different business functions and technical teams to understand business needs, analyse existing processes, gather and document requirements, and help translate those requirements into effective technology solutions.

The role will have a strong focus on systems change, process improvement and automation, with opportunities to work alongside AI, GenAI and other emerging technologies. We are looking for someone who is comfortable operating within a larger, structured organisation and can work across multiple teams, stakeholders and technology platforms.

Key Responsibilities

• Work with stakeholders to understand business challenges, objectives and requirements.
• Gather, analyse and document clear business, functional and system requirements.
• Gather requirements for front-end and back-end system changes, working closely with both business and technical teams.
• Analyse existing business processes and identify opportunities for simplification, improvement and automation.
• Document current-state and future-state processes, workflows, user journeys and system requirements.
• Translate business requirements into clear specifications, user stories and acceptance criteria for technical teams.
• Work with developers, technology teams and third-party suppliers throughout the delivery lifecycle.
• Support the implementation of new systems, system enhancements, integrations and automation solutions.
• Work with AI, GenAI, machine learning and AI-enabled business tools, helping identify practical opportunities to apply these technologies within business processes.
• Facilitate workshops, requirements-gathering sessions and stakeholder meetings.
• Support testing and UAT to ensure solutions meet agreed business requirements.
• Help assess the impact of proposed changes across processes, people, data and technology.
• Maintain clear documentation and ensure requirements remain traceable throughout delivery.
• Support continuous improvement across business processes and technology platforms.

Skills & Experience

We are looking for someone who:

• Has approximately 3-5 years of professional experience in a Senior Business Analyst, Business Systems Analyst, Process Analyst, Systems Analyst, Operations Analyst or similar role.
• Has strong experience gathering and documenting business requirements.
• Has experience analysing processes, documenting workflows and identifying opportunities for improvement.
• Has experience gathering requirements for front-end and back-end system changes.
• Has supported the delivery of system implementations, enhancements, integrations or technology transformation projects.
• Has experience using, implementing, supporting or working alongside AI, automation, machine learning, GenAI or AI-enabled business tools.
• Understands how automation can be used to improve manual or inefficient business processes.
• Can translate business requirements into language that both business stakeholders and technical teams can understand.
• Has worked within a larger, structured organisation with established processes, governance and multiple stakeholder groups.
• Is comfortable working across different business functions and managing multiple stakeholder requirements.
• Has strong analytical, problem-solving and communication skills.
• Is confident facilitating meetings, workshops and requirements-gathering sessions.

Desirable Experience

Experience with some of the following would be beneficial, but is not essential:

• AI or GenAI tools, including Microsoft Copilot
• CRM, ERP or other enterprise business systems
• API or system integration projects
• UAT planning, test scenarios and acceptance criteria
• Agile, Scrum or hybrid project delivery methodologies

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Technology or a related discipline, or equivalent relevant professional experience.
• Business Analysis qualifications such as ECBA, CCBA, CBAP or PMI-PBA would be beneficial but are not essential.

What We're Looking For

We're particularly interested in someone who is curious about technology and AI, but who does not need to be a developer or AI specialist.

The ideal candidate will combine strong traditional Business Analysis skills with an interest in understanding how systems, automation and emerging technologies can solve real business problems.

They should be comfortable asking questions, challenging existing processes and working with stakeholders to take an idea from an initial business problem through requirements, solution design, testing and implementation.