Senior Bus Station Operations Manager

Mass Transit Mag; Buffalo, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Niagara Frontier Transportation Authority in Buffalo, NY, seeks a professional administrator to manage bus, paratransit and mobility services. You will supervise bus location staff, coordinate operations, and drive policy development to improve performance and rider satisfaction.

Responsibilities include planning, budgeting, program implementation, and liaison with unions and external agencies. Strong leadership, communication, and decision-making are essential for daily operations and

Qualifications

• Bachelor's degree in public administration or related field.
• Six years of progressively responsible transportation experience, including at least two years in a supervisory role.
• Equivalent combination of education, training and experience.

Responsibilities

• Plans, organises, supervises and coordinates the operations of the bus location transportation services.
• Develops, plans, recommends and implements policy, procedures and solutions to operational issues.
• Implements operator safety and customer service training programs and evaluates training effectiveness.
• Represents the company to the union in labor relations matters and ensures contract compliance.

Skills

Supervision

Operations planning

Policy enforcement

Budget monitoring

Communication

Education

Bachelor's degree in public administration

Job description

The Niagara Frontier Transportation Authority in Buffalo, NY, seeks a professional administrator to manage bus, paratransit and mobility services. You will supervise bus location staff, coordinate operations, and drive policy development to improve performance and rider satisfaction.

Responsibilities include planning, budgeting, program implementation, and liaison with unions and external agencies. Strong leadership, communication, and decision-making are essential for daily operations and