Senior Building Experience Manager

CBRE; San Francisco (CA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE seeks a Senior Building Experience Manager to own the on-site experience for a large commercial asset. You’ll run a revenue-generating meeting and event space end-to-end, plus community programming, amenity operations, and tenant experience across the building.

You’ll coach a team, manage vendors, and align operations with quarterly revenue targets while ensuring world-class hospitality and seamless collaboration with leasing and marketing teams.

Qualifications

• Bachelor's Degree preferred with 3–5 years in hospitality, property or tenant experience management.
• Sales and revenue ownership with a track record of meeting or exceeding targets.
• Hospitality/tenant experience management in demanding environments.
• Budget and P&L fluency with clear reporting to stakeholders.
• Vendor and stakeholder management with cross-party coordination.
• Comfort with event and CRM tools, especially Tripleseat.

Responsibilities

• Meeting and events management as the core of the role.
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound and outbound strategy.
• Manage meeting and event leads from start to finish, including client coordination and reporting in Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Oversee tenant experience, amenity budgets, and building operations.
• Build systems, coach team, and ensure consistent hospitality standards.

Skills

Sales ownership

Hospitality management

Budget & P&L

Vendor management

CRM tools

Education

Bachelor's degree preferred

Tools

Tripleseat

Job description

About Experience By Industrious

Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About Experience By Industrious

Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About The Role

You're the person who makes a building feel alive. Not in a vague way, but in a real, every-single-day way. The tenants who grab coffee know your name. Property management calls you first when something goes sideways. The leasing team wants you on their tours because you make the space feel like somewhere people want to show up.

As a Senior Building Experience Manager, you own the full on-site experience for a large commercial asset. At the center of it is a revenue-generating meeting and event space where you run end-to-end: pipeline, sales, bookings, and on-the-day execution. It carries a real quarterly revenue target, and the rest of the building experience is built around it: community programming, amenity operations, lobby arrivals, building communications, and the team that delivers all of it. You're the single point of accountability for how this building feels to everyone who walks through its doors.

It's a general manager role with a hospitality soul. Part of your day will be coaching your team, part of it troubleshooting with vendors, part of it thinking three months ahead on programming and budgets. The variety isn't a side effect of the job. It is the job. But make no mistake about where the weight sits: selling and running the meeting center is the engine of this role.

The buildings that work best aren't just well-run. They're places tenants talk about, renew in, and bring clients to. That's what you're here to build.

What You’ll Do

• Meeting and events management. This is the core of the role.
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Manage meeting and event leads and bookings from start to finish, including client coordination, event planning, logging, and reporting through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep the day-to-day operations of meeting rooms, tenant lounges, and other bookable spaces running smoothly.
• Create reports and monitor trends on a regular cadence.

• Build strong bonds with occupiers so their days feel personalized and productive. Become the go-to partner for workplace experience, HR, and office managers in the building.
• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset and property management recaps.
• Monitor trends on a regular cadence so both internal teams and asset managers can understand the business and adjust when needed.
• Manage tenant experience and amenity budgets.
• Build clear systems and procedures that set the rest of the team up for success when you're not there.
• Consistently find ways to improve processes and operations.
• Assist with new tenant move-ins, onboarding, and in-office services when needed.
• Support marketing teams in keeping collateral and experiences on brand.
• Support leasing teams in showcasing building amenities, including tours and lease gifting programs.
• Deploy tenant sentiment surveys (NPS, CSAT, and others) and create action plans for any detractors.
• Own the tenant onboarding process so new occupants know what's available from day one.

• Oversee ordering, restocking, receiving, and inventory of amenity supplies, avoiding outages while managing costs efficiently.
• Keep all amenity spaces spotless at all times.
• Document and escalation maintenance and facilities issues through proper channels.

• Keep all third-party vendors aligned daily on amenity reservations, catering orders, special events, and requests.
• Create a hospitality-focused environment where all parties work seamlessly as one team.
• Lead overall hospitality and service standards across all departments, including any operational issues that affect the customer experience.

• Act as a strategic advisor to Property Management on visitor management and lobby arrival.

• Oversee all aspects of community events including budgeting, vendor management, onsite execution, and reporting.
• Ensure digital and physical communication channels are up to date and functioning.

• Help direct reports create annual goals that are quantifiable and connected to overall business outcomes.
• Performance manage any direct reports and take action when necessary.
• Build a team culture that's empathetic and supportive.
• Make sure teammates have the tools and resources they need to succeed.

• Identify and execute hospitality processes that support occupiers, guests, and the broader building team.
• Champion Industrious service standards and hospitality principles.
• Create local service campaigns that reinforce great hospitality in action.
• Model and deliver on any new hospitality standards, both internally and across the building team.
• Communicate and resolve issues confidently, empathetically and professionally with all building stakeholders.

What You’ll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's Degree preferred with 3-5 years of relevant experience in hospitality, property or tenant experience management. In lieu of a degree, a combination of experience and education will be considered.
• Sales and revenue ownership. You've carried a quarterly number for bookable space, events, or a comparable revenue line, and you've hit it. You know how to build a pipeline, work both inbound and outbound, and close.
• Hospitality or tenant experience management. You've run a building program, a hotel operation, a high-touch venue, or something comparably demanding. You know service culture from the inside.
• Budget and P&L fluency. You've managed real budgets (amenity spend, event costs, F&B COGs) and can report on them clearly to stakeholders.
• Vendor and stakeholder management. You've coordinated across multiple parties and held them to a shared standard without making it adversarial.
• Comfort with event and CRM tools. You'll live in a booking and event CRM daily we use Tripleseat to manage the pipeline, log activity, and report on it. Hands-on experience with Tripleseat or a comparable event sales platform preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values In Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr Building Experience Manager position is $105,000 annually and the maximum salary for the Sr Building Experience Manager position is $115,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

• Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
• Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).