Senior Brand Client Lead

Koto; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary annual bonus up to 10%

401(k) plan with up to 4% employer ERI

Monthly wellness stipend via Juno

Training opportunities with YCN

Global studio access and remote workr

25 days vacation + bank holidays

Paid family leave (maternity/paternity

Job summary

Koto is seeking a thoughtful, proactive Senior Client Manager to join our Client Services team in New York. You will lead branding and design projects from kickoff through delivery, balancing creative ambition with commercial realities and ensuring high-quality work.

You'll own client relationships, manage timelines and budgets, and collaborate with strategy and creative teams to deliver on briefs. A strong communicator with 5+ years in agency-style environments will thrive in our hybrid NYC

Qualifications

• 5+ years of experience managing branding and creative projects.
• Strong understanding of brand strategy, creative development, and design processes.
• Excellent communication and relationship-building skills.
• Able to manage budgets, timelines, and stakeholder expectations.

Responsibilities

• Own projects from start to finish, leading day-to-day management of branding and design projects, timelines, budgets, deliverables, and stakeholder communication.
• Build meaningful client relationships, understanding their businesses, ambitions, and challenges to balance client priorities with creative teams.
• Champion great creative work by navigating feedback and protecting creative integrity while delivering to the brief.
• Plan ahead with project plans, timelines, and resourcing, ensuring clarity, alignment, and next steps.
• Own the commercial details, monitor profitability, track resourcing, and manage scope changes in coordination with leadership and Finance.
• Contribute to new business by developing proposals, scopes of work, budgets, timelines, and approaches.
• Navigate challenges with confidence, handling difficult conversations, scope changes, and project issues while protecting relationships.

Job description

Koto is seeking a thoughtful, proactive Senior Client Manager to join our Client Services team in New York. You will lead branding and design projects from kickoff through delivery, balancing creative ambition with commercial realities and ensuring high-quality work.

You'll own client relationships, manage timelines and budgets, and collaborate with strategy and creative teams to deliver on briefs. A strong communicator with 5+ years in agency-style environments will thrive in our hybrid NYC