Senior Branch Services Specialist

Global Credit Union; Renton (WA); On-site; USD 49,000 - 81,000; Full time

Benefits offered by this job

Short-term and long-term incentives

Comprehensive medical, dental and vis

401(k) plan with a 5% match

Employee Assistance Program (EAP)

Life and disability coverage

Voluntary cash benefits for accident,

Job summary

Global Credit Union in Renton, WA seeks a Senior Branch Services Specialist to enhance member experiences, deepen relationships, and lead branch teams. You will train staff on products, support new programs, and participate in branch promotions and community events.

The role emphasizes delivering prompt, knowledgeable service, collaborating across branches, and driving growth while maintaining exceptional member service standards.

Qualifications

• Passion for helping people and building member relationships.
• Strong communication and personnel management skills.
• Willing to travel and may use own vehicle; able to lift 25 pounds.

Responsibilities

• Actively engage with existing and prospective members to create a positive member experience.
• Deepen member relationships through expert knowledge of credit union products and services.
• Develop solutions using the Member Vision Plan to improve members' financial well-being.
• Coach and motivate branch employees and assist with training on products, policies and procedures.
• Build relationships through branch promotions and community events.
• Support the Member Service Center by monitoring call activities and allocating assistance as needed.
• Provide recommendations for branch and organizational enhancements with member and employee experience in mind.
• Oversee supervision of area branches as assigned.

Skills

Customer service

Relationship building

Communication

Problem solving

Travel readiness

Lifting 25 lbs

Education

High school diploma or equivalent

Job description

Overview

Reports to: Varies by location

Functions Supervised: None

Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities.

Duties and Responsibilities:

• Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
• Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
• Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
• Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches.
• Build meaningful relationships by participating in branch promotions and community events.
• Obtain state mandated insurance license to quote and bind Personal Lines insurance products.
• Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.
• Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience.
• Assume supervision and responsibility for area branches as assigned.
• Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Must be able to travel and may require use of own vehicle. Must be able to lift 25 pounds.

Tenure: Senior Branch Services Specialist (Category 12), requires six months tenure in the Senior Financial Service Representative (Category 13) position with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 12

$53,226 - $81,405 annually

Salary Pay Range: 13

$49,284 - $73,391 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer