Senior Branch Operations Advisor

Mechanics Bank; Walnut Creek (CA); On-site; USD 39,950 - 55,104; Full time

Benefits offered by this job

Medical/Dental/Vision

Employee Assistance Program

401(k) with company match

Paid holidays

Paid vacation days

Commuter benefits

Tuition reimbursement

Life Insurance

Job summary

Mechanics Bank is hiring a Branch Support Specialist to work onsite in Walnut Creek, CA. The role focuses on providing advisory and escalation support for complex retail banking transactions in accordance with regulatory and bank policies, ensuring operational excellence and risk oversight.

The position emphasizes guiding branch staff, resolving complex customer scenarios, and ensuring accurate documentation while upholding policies across departments.

Qualifications

• Strong problem-solving, decision-making and risk assessment abilities.
• Excellent communication and customer-service orientation.
• Ability to manage multiple priorities in a fast-paced banking environment.

Responsibilities

• Guide branch staff on deposit accounts, teller transactions and new accounts; provide policy guidance.
• Resolve complex customer scenarios and approve required documentation as needed.

Skills

Problem solving

Decision making

Risk assessment

Communication

Multitasking

Customer service

Cross-trained

Education

High School diploma or GED

Job description

Mechanics Bank is hiring a Branch Support Specialist to work onsite in Walnut Creek, CA. The role focuses on providing advisory and escalation support for complex retail banking transactions in accordance with regulatory and bank policies, ensuring operational excellence and risk oversight.

The position emphasizes guiding branch staff, resolving complex customer scenarios, and ensuring accurate documentation while upholding policies across departments.