Senior Branch Manager

All State Fastener Corp; Detroit, Northern (MI, KY); Hybrid; USD 90,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid time off

Holidays

Mental Health days

Tuition reimbursement

Birthday Day

401K match

Job summary

Diversified Members Credit Union in Detroit, MI seeks a Senior Branch Manager to oversee branch operations, drive member service excellence, and lead a high-performing team. You will implement strategic initiatives, ensure compliance, and manage daily activities in a high-volume environment.

The role focuses on leadership development, performance management, and collaboration with senior management to align branch goals with enterprise objectives.

Qualifications

• Seven or more years of leadership experience in a financial institution.
• Bachelor’s degree in Business Administration or related field preferred.
• Jack Henry Symitar system knowledge preferred.
• Experience leading operations for a high-volume, large asset size branch.
• Proven experience overseeing, coaching, and developing teams of 15+ members.
• Flexibility to work Saturdays and assist at other branch locations.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and banking software.
• Ability to write reports, implement policies, and ensure operational compliance.
• Completion of all required compliance and information security training annually.

Responsibilities

• Provide senior oversight of branch operations to ensure regulatory compliance and standards.
• Lead, coach, and develop branch leadership and staff.
• Drive membership and deposit growth through strategic initiatives.
• Promote a strong service and sales culture with accountable scorecards.
• Maintain strong member relationships and handle escalated matters.
• Monitor performance, cash positioning, staffing, and efficiency.
• Represent the credit union in the community and seek growth opportunities.
• Collaborate on training to strengthen team capability and engagement.
• Coordinate with executives on priorities and improvements.
• Oversee staffing coverage and time-off planning to ensure continuity.
• Enforce security, record retention, and regulatory controls.

Skills

Leadership experience

Strategic thinking

Communication

Coaching & development

Operational excellence

Regulatory knowledge

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration

Tools

Jack Henry Symitar

Banking software

Microsoft Office

Job description

Company: Diversified Members Credit Union

City: Detroit

State: MI

About DMCU

Diversified Members Credit Union (DMCU) is a member-focused financial institution dedicated to providing exceptional financial services and lending solutions to our community. Our mission is to empower our members through personalized service and innovative financial products.

Summary

The Senior Branch Manager is responsible for overseeing branch operations, ensuring exceptional member service, and driving business development in alignment with the credit union’s mission and strategic goals. This role provides strategic leadership and day-to-day oversight for a high-volume, community-focused branch, fostering a high-performing team while maintaining a strong culture of compliance, accountability, and service excellence. In addition to operational leadership, the Senior Branch Manager plays a critical role in stabilizing branch performance, strengthening staff engagement, and developing leadership capability across the team. This role leads staff development, coaching, and training initiatives, promotes operational efficiency, and supports organizational growth by aligning branch performance with enterprise objectives. Through visible leadership, effective decision-making, and community awareness, the Senior Branch Manager supports the credit union’s continued success and long-term growth within the Detroit market.

Primary Responsibilities

• Provide senior oversight of branch operations to ensure operational excellence, regulatory compliance, and adherence to credit union policies and standards.
• Lead, coach, and develop branch leadership and staff, including direct guidance and support to the Branch Manager, to cultivate a high-performing, accountable, and engaged team.
• Drive membership and deposit growth through the development and execution of strategic initiatives aligned with organizational goals and market opportunities.
• Promote and reinforce a strong service and sales culture, ensuring consistent cross-selling behaviors and accountability for scorecard performance.
• Build and maintain strong member relationships, serving as an escalation point for complex or sensitive member matters as needed.
• Monitor branch performance, cash positioning, staffing levels, and operational efficiency to optimize service delivery and resource utilization.
• Serve as a visible representative of the credit union within the community, developing external relationships and identifying opportunities for business growth and expansion.
• Partner in the development and enhancement of training initiatives to strengthen team capability, engagement, and performance.
• Collaborate closely with the Director of Operations and Executive Management Team on strategic initiatives, operational improvements, and organizational priorities.
• Oversee staffing coverage and time-off planning to ensure continuity of operations and consistent service levels.
• Ensure appropriate controls related to security, record retention, and regulatory compliance are consistently maintained and reinforced.

Requirements

• Seven or more years of leadership experience in a financial institution
• Bachelor’s degree in Business Administration or related field preferred
• Jack Henry Symitar system knowledge preferred
• Experience leading operations for a high-volume, large asset size branch
• Proven experience overseeing, coaching, and developing teams of 15 or more team members
• Flexibility to work Saturday’s, and assist at other DMCU branch locations as needed
• Strong leadership, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and banking software
• Ability to write reports, implement policies, and ensure operational compliance
• Completion of all required compliance and information security training annually
• Comfortable in a high-transaction, community-development-focused branch
• Able to lead in high traffic corporate-office environment

Working Conditions

• Ability to lift 10-15 lbs.
• Ability to sit for long periods of time.

Compensation

The salary range for this position is $90,000–$93,000 annually, depending on experience, qualifications, skills, and relevant expertise. The final compensation offer will be based on the candidate’s experience, qualifications, and overall fit for the role. In addition to base salary, this position is eligible for a new hire bonus after 90 days of employment.

• 90% Company-paid health and dental insurance
• Up to 85% company paid vision insurance
• Company paid life Insurance on your 91st day
• Up to 10 days of PTO within your first year after 90 days of employment
• 15 paid holidays
• 2 Mental Health days after 90 days of employment
• Tuition reimbursement up to $3,500 annually
• 1 Birthday Day after 1 year of employment
• 401K: DMCU will contribute 6% of your creditable compensation and will match 100% up to 2% of your income

Work Location: In Person

This leadership position is required to be onsite at our Detroit Main branch.