Senior Branch Leader: Growth & Service Excellence

Presidential Bank FSB; Bethesda (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A community-focused financial institution in Bethesda is seeking a Senior Branch Manager to oversee daily operations, enhance customer satisfaction, and drive business growth. The ideal candidate should have strong leadership skills and a deep understanding of banking operations, with a solid background in managing teams and developing strategies for customer retention. Responsibilities include mentoring branch managers, ensuring compliance, and managing branch performance. This role offers the opportunity to make a significant impact within the community.

Qualifications

• Strong customer service orientation and proven leadership abilities.
• Ability to coach and motivate teams for enhanced performance.
• Comprehensive knowledge of banking products and regulatory standards.

Responsibilities

• Manage daily operations of the branch with a focus on customer satisfaction.
• Develop strategies for customer retention and business growth.
• Mentor branch managers, ensuring accountability and engagement.

Skills

Customer service orientation

Leadership abilities

Coaching and motivating teams

Relationship retention

Banking products knowledge

Decision-making

Proficiency in core banking systems

Microsoft Office skills

Education

Bachelor's degree

4-6 years banking experience

Job description

A community-focused financial institution in Bethesda is seeking a Senior Branch Manager to oversee daily operations, enhance customer satisfaction, and drive business growth. The ideal candidate should have strong leadership skills and a deep understanding of banking operations, with a solid background in managing teams and developing strategies for customer retention. Responsibilities include mentoring branch managers, ensuring compliance, and managing branch performance. This role offers the opportunity to make a significant impact within the community.