Senior BPM Engineer / Systems analyst

Socket.dev; Georgia; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible schedules

Remote work available

Training and development programs

Corporate English school

Conference support

Job summary

Socket.dev is seeking a senior BPM engineer to design and implement BPMN/DMN processes using Camunda 8 for customer support automation and ongoing improvements. You will configure no-code AI prompts and flow schemes for voice bots and LLM classifiers, supporting live automation in production with quick fixes and continuous enhancements.

The role requires hands-on Camunda 7/8 experience, BPMN/DMN expertise, and familiarity with REST APIs, JSON, and Kafka.

Qualifications

• 3+ years with production BPM engines and end-to-end BPMN/DMN deployment.
• Proven Camunda 7/8 experience in production.
• Expert knowledge of BPMN 2.0, DMN, and FEEL.
• Experience with REST API, JSON, and message brokers.
• Understanding and interest in modern AI/LLM solutions for business process integration.
• Ability to gather and clarify technical requirements with stakeholders and technical teams.
• Strong communication and collaboration skills.

Responsibilities

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation.
• Configure and maintain logic and prompts in no-code AI platforms and call flow schemes for voice bots and LLM classifiers.
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production.
• Integrate processes with internal/external systems via REST API, JSON, and Kafka.
• Collaborate cross-functionally with product, technical, and analytics teams.
• Promote adoption of new technologies and AI integrations and foster automation culture.

Skills

BPMN/DMN design

Camunda 7/8

REST API integrations

Kafka

AI/LLM awareness

Communication

Tools

Camunda 7/8

Kafka

JSON

Job description

Key Responsibilities

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
• Collaborate cross-functionally with product, technical, and analytics teams.
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.

• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
• Solid experience with Camunda 7/8 in production environments.
• Expert knowledge of BPMN 2.0, DMN, and FEEL.
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
• Understanding and interest in modern AI/LLM solutions (for business process integration).
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
• Communication skills and willingness to collaborate and share expertise.
  

Nice-to-have

• Automation experience in customer support or operational business teams.
• Experience specifying API and integration requirements.
• SQL skills for data validation and process behavior analysis.
• Experience with prompt engineering and no-code/low-code AI platforms.

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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