Senior Billing Representative

WM; Windsor (CA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

WM is seeking a high-accuracy Billing Analyst to perform analytical billing functions under limited supervision. The role focuses on preparing complete, accurate bills to maximize client satisfaction and cash flow.

Responsibilities include analyzing a portfolio of national accounts, reviewing billing transactions, resolving discrepancies, and ensuring timely payment through accurate third-party portal submissions. Strong Excel and communication skills are required.

Qualifications

• High School Diploma or GED required with 2 years relevant experience.
• 6 months relevant work experience in Billing, Accounting or Analytics preferred.

Responsibilities

• Analyze a portfolio of National Account customers with medium to high complexity revenue.
• Review billing transactions to ensure completeness and accuracy.
• Manage unbilled charges and resolve billing discrepancies with customers or internal teams.
• Communicate effectively with internal and external customers across channels.
• Support client audits and provide documentation as needed.
• Process uploads for 3rd party portal invoices to ensure timely payments.
• Coordinate with billing team to provide guidance and feedback.
• Ensure SOX compliance in audit reviews.
• Maintain SOPs and billing requirements; continuously improve processes.

Skills

Excel proficiency

Written & verbal communication

Mathematical skills

Education

High School Diploma or GED

Associate's Degree

Job description

I. Job Summary

With limited supervision, this role performs a variety of high-level analytical billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Otherminor duties may be assigned.

• Following standard operating procedures, this role is responsible for analyzing a portfolio of National Account customers with medium to high complexity revenue clients
• Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy
• Provides proper review and management of unbilled charges.
• Interacts with customers or other division staff/management to resolve billing discrepancies.
• Communicates effectively with internal and external customers via all channels
• Assists peers with Analysis of client audits where required to meet billing timelines
• Performs detailed client audit reviews upon request.
• Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for variousclients.
• Coordinates with billing team to provide guidance, direction & feedback.
• Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.
• Collaborates and partners with peers to support goals and team cohesiveness.
• Completes special projects as assigned or needed.
• Understanding of vendor invoicing (WM and 3rd party) and reconciliation.
• Maintains a focus on overall quality of work.
• Be able to work with minimal supervision on their book of business that includes what is determined as difficult clients.
• Demonstrates an independent, leadership role in identifying root cause and corrective actions needed to eliminate consistent billing errors.
• Utilizes proper escalation paths to obtain needs for escalated client requests. Ensures all department andcompany policies and procedures are adhered to while completing the requests.
• Effectively and professionally communicates with internal/external customers and stakeholders whilesuccessfully articulating research, root cause and resolution in communications where required
• Knowledge of all client billing types and processes based on client specific needs
• Maintain Standard Operating Procedures (SOPs) & billing requirements, as needed
• Strong understanding of vendor invoicing (WM and 3rd party) and reconciliation.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited) and two years of relevant experience
• 6 months Relevant work experience in Billing, Accounting or Analytics

B. Preferred Qualifications

• Associate's Degree 2 or 4 year degree from an accredited institution; extended work experience would be considered towards education.

C. Knowledge, Skills and Abilities

• Intermediate proficiency with Excel Medium
• Good written and verbal communication skills
• Excellent math skills

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Office/ Hybrid Schedule: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this hybrid position across the U.S is $22.00-28.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.