Senior Billing Representative

Temple University; Philadelphia (Philadelphia County); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Paid holidays

Tuition remission

Tuition-free

Retirement plan

Job summary

Temple University’s Kornberg School of Dentistry is seeking a Senior Billing Representative to manage the full range of billing and cashiering functions for our clinics. The role requires handling insurance verifications, posting payments, reconciling accounts, and following up on denied claims, while maintaining accuracy in daily deposits.

Ideal candidates have 3+ years in professional billing, with familiarity in dental terminology, strong communication, and customer service skills.

Qualifications

• At least 3 years of related billing experience.
• Experience in professional billing and with third-party plans.
• Equivalent combination of education and experience may be considered.
• Experience in dental/medical or higher education settings preferred.

Responsibilities

• Verify insurance work with patients and students to settle insurance issues.
• Post payments and reconcile EOBs; follow up on denied claims.
• Handle cashiering duties and daily deposits; reconcile payments.
• Prepare and submit claims; prepare deposits and reports.
• Assist with patient accounts and collections as needed.

Skills

Insurance billing

Cashiering

Communication

Dental terminology

Teamwork

Customer service

Multitasking

Tools

Axium

Job description

Temple University's Kornberg School of Dentistry is searching for a Senior Billing Representative! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following:

• Full medical, dental, vision coverage
• Paid time off 11
• Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree
• TUITION FREE
• A generous retirement plan and so much more!

SALARY RANGE: $24.45 per hour (increase to $26.44 per hour after completion of 90-day probationary period)

Position Summary:

The Senior Billing Representative/ Cashier is responsible for the entire range of billing and cashier functions related to the Kornberg School of Dentistry clinics.

Responsibilities include but not limited to:

• manual and electronic billing
• insurance verification
• payment posting and reconciliation
• follow-up on denied claims or claim requiring additional information

Incumbent is also responsible for all cashier duties including but not limited to accepting payments, posting payments to accounts, correctly navigating any payment type, and all cash and payment reconciliations for day activity.

Perform other duties as assigned.

Required Education and Experience:

At least 3 years of related experience required. Experience in a professional billing environment and with third party coverage plans and all phases of claims processing. An equivalent combination of education and experience may be considered.

Preferred Education and Experience:

Previous experience within a dental, medical or higher education environment. Previous experience with Axium.

Required Skills and Abilities:

• Must be able to work with a diverse populations of students, faculty, staff, and patients and their families.
• Knowledge of dental terminology.
• Must have good written and verbal communication skills.
• Excellent organization and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a team environment and to fill in other areas of the school as needed.
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

Essential duties:

• Verify insurance work with patients and students to settle insurance issues.
• Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required. Make sure accounts of patients are orderly and up-to-date.
• Handle patient/ student doctor complaints and inquires and act as a source of information in these matters.
• Prepare pre-authorization, send out timely and record number when received.
• Prepare claims, use appropriate channel for submitting claims.
• Process credit and debit payments at cluster site when appropriate.
• Compile statistical data for Business Office or other department use.
• Prepare deposits for daily pickup.
• Prepare reports, worksheets and other forms related to daily cashier functions. Forward all information to appropriate department.
• Keep up-to-date on policies and procedures related to the Dental School. Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work.
• Assist with preparing patient accounts for submission to collection agencies.
• Prepare and submit reports to Business Manager when required.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement:

In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University’s Department of Public Safety at 215- 204-7900.