Senior Billing Analyst

Clearwater Analytics, LLC; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Job summary

Clearwater Analytics, LLC in Boise, Idaho is seeking a Senior Billing Analyst to oversee billing operations and enhance process efficiencies. This role requires expertise in financial operations, strong analytical abilities, and experience in managing client relationships.

The candidate should possess a Bachelor's degree and 5 years in billing or financial operations, with advanced Excel skills. The position entails mentoring junior team members and driving improvements in billing workflows, contributing significantly to client satisfaction and financial accuracy.

Qualifications

• 5 years of progressive experience in billing, accounts receivable, or financial operations.
• Deep knowledge of electronic and manual billing procedures, including usage-based and market-value pricing models.
• Excellent communication skills for client-facing interactions.

Responsibilities

• Own and execute end‑to‑end billing processes across complex environments.
• Lead the monthly billing close process and produce billing reports.
• Act as the primary billing point of contact for key client accounts.

Skills

Analytical skills

Commercial acumen

Negotiation skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Accounting, Finance, Business, or a related field

Tools

Microsoft Excel

ERP and billing systems (e.g., NetSuite, Salesforce Billing)

Job description

Senior Billing Analyst

The Senior Billing Analyst serves as a subject matter expert and process owner across end-to-end billing operations. This role is responsible for leading complex billing cycles, driving process improvements, and serving as a trusted partner to cross‑functional stakeholders including Sales, Client Services, Legal, and FP&A. The ideal candidate brings deep analytical capability, strong commercial acumen, and a track record of resolving ambiguous billing challenges in a fast‑paced, client‑facing environment. This is a high‑visibility role that directly impacts client satisfaction, revenue accuracy, and financial close quality. The Senior Billing Analyst is expected to operate independently, mentor junior team members, and proactively identify opportunities to improve billing systems and workflows.

Key Responsibilities

• Billing Operations & Process Ownership
  • Own and execute end‑to‑end billing processes across complex, multi‑product, and multi‑platform environments.
  • Design and maintain billing schedules derived from commercial contracts, ensuring accuracy and auditability.
  • Perform and oversee usage‑based billing calculations aligned with market value pricing and contractual terms.
  • Act as the escalation point for non‑standard, manual, or exception‑based billing arrangements.
  • Drive continuous process improvement initiatives to increase billing efficiency, accuracy, and scalability.
  • Evaluate and document billing procedures, identify gaps, and implement controls to reduce error rates.
• Month‑End Close & Financial Reporting
  • Lead the monthly billing close process, managing multiple deadlines including threshold validation, invoice preparation, and final close.
  • Prepare and review account reconciliations and support journal entry preparation as part of month‑end procedures.
  • Produce and deliver billing reports and variance analyses for finance leadership and FP&A partners.
  • Coordinate and own billing documentation for internal and external audits, ensuring completeness and compliance.
  • Partner with Revenue Accounting to support revenue recognition processes tied to billing outcomes.
• Client & Stakeholder Engagement
  • Act as the primary billing point of contact for key client accounts, managing complex inquiries with a consultative approach.
  • Lead dispute resolution efforts, applying strong negotiation skills to reach timely, professional, and commercially sound outcomes.
  • Build and maintain trusted relationships with internal stakeholders across Sales, Legal, Client Services, and Development.
  • Translate complex contractual and commercial terms into accurate and defensible billing outcomes.
  • Maintain and improve client interaction documentation to support collections and relationship continuity.
• Leadership & Cross‑Functional Collaboration
  • Mentor and provide guidance to junior billing analysts, supporting skill development and quality review.
  • Partner with IT and systems teams to evaluate and implement billing platform enhancements.
  • Represent the Billing function in cross‑departmental projects, contributing domain expertise to system implementations, contract reviews, and operational initiatives.
  • Develop and deliver ad‑hoc analyses and presentations to finance and operations leadership.

Qualifications

• • Bachelor’s degree in Accounting, Finance, Business, or a related field.
• • 5 years of progressive experience in billing, accounts receivable, or financial operations.
• • Deep knowledge of electronic and manual billing procedures, including usage‑based and market‑value pricing models.
• • Demonstrated ability to interpret and operationalize complex commercial contracts.
• • Advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, complex formulas, data modeling).
• • Proven track record of leading month‑end close processes and supporting audit activities.
• • Excellent written and verbal communication skills, with experience in client‑facing and executive‑level interactions.
• • Strong analytical and problem‑solving skills with the ability to work through ambiguity and make data‑driven decisions.
• • Ability to manage competing priorities and deliver results in a deadline‑driven environment with minimal supervision.
• • Experience in SaaS or technology companies, preferably in usage‑based or subscription billing environments.
• • Preferred experience with data automation tools such as Alteryx, Python, or similar platforms.
• • Familiarity with ERP and billing systems (e.g., NetSuite, Salesforce Billing, Zuora, or similar).
• • Exposure to FPA reporting, revenue recognition (ASC 606), or financial systems integration.
• • Experience mentoring or leading small teams or projects.
• • CPA, CMA, or relevant professional certification (or progress toward one).