Senior BI Analyst: Insights & Optimization

Royal Caribbean Group; Lakeland (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Analyst, Business Intelligence for the Contact Center Analytics & Solutions team in Florida. The role focuses on leveraging analytics to drive KPIs, identify efficiencies, and empower end users with data-driven tools and insights.

The candidate will design analyses, dashboards, and recommendations across contact centers, applying SQL, data warehousing concepts, and storytelling with Tableau/Power BI.

Qualifications

• 4+ years of analytics, data-centric or BI experience.
• Strong SQL skills to read/write complex queries.
• Experience with data warehousing concepts and relational databases.
• Visual storytelling with Tableau/Power BI for varied audiences.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Able to work in distributed/global teams and communicate clearly.

Responsibilities

• Conduct analysis to drive business insights from disparate data sources.
• Identify and implement process improvements to speed data delivery.
• Create intuitive data visualizations and presentations to tell clear stories with data.
• Perform quantitative and qualitative analyses for business processes and projects.
• Develop and execute sales funnel, LTV, customer segmentation and forecasting.

Skills

SQL

Data visualization

Tableau

Power BI

Data warehousing

Communication

Global teamwork

Excel

Education

Math/Stats/OR/Business degree

CSPO Certification

Python programming

Tools

Salesforce

Oracle

Hyperion

Job description

Royal Caribbean Group is seeking a Senior Analyst, Business Intelligence for the Contact Center Analytics & Solutions team in Florida. The role focuses on leveraging analytics to drive KPIs, identify efficiencies, and empower end users with data-driven tools and insights.

The candidate will design analyses, dashboards, and recommendations across contact centers, applying SQL, data warehousing concepts, and storytelling with Tableau/Power BI.