Senior Benefits Specialist, HR Scale

Insperity; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Insperity, a leading provider of scalable HR solutions, is seeking a Senior Benefits Specialist for HR Scale. This role leads benefit-related interactions with clients and internal teams, delivering expert guidance on Insperity benefit plans.

Under minimal supervision, you will educate clients and drive compliance and education initiatives. You will manage benefit projects to successful completion, maintain strong partner relationships, and apply data-driven problem solving to evolving client

Responsibilities

• Serves as dedicated Benefits Specialist for HR Scale clients.
• Lead for benefits information and processes for key client contacts; ensure operational benefit processes are followed.
• Researches and responds to complex benefit issues that could affect client relations; proactively identify potential issues.
• Ensures compliance with benefit laws; prepares clear communications and presentations using approved language.
• Delivers benefit education presentations to employees in-person and virtually.
• Leads benefit projects; ensures objectives with timely, informed decisions; maintains internal relationships.
• Applies due diligence to unique client circumstances (e.g., COBRA takeovers, deductible credits).
• Educates clients on policies and procedures; liaises on new/existing benefits products.
• Recognizes issues and determines actions to advance decisions.
• Researches issues; escalates for timely resolution and recommends solutions with partners.
• Identifies trends and makes data-driven improvement recommendations.
• Identifies root causes and addresses problems with innovative solutions.
• Shares information with team based on client interactions and service needs.
• Collaborates to stay updated on laws and trends.
• Identifies risks and develops alternatives.
• Demonstrates mastery of Insperity Plan Documents.
• Proposes ideas and solutions for current/future benefits challenges.

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Senior Benefits Specialist, HR Scale

This position is responsible for leading benefits related interactions with external and internal customers by consistently exceeding expectations with HR Scale clients. Under minimal supervision, uses extensive knowledge of Insperity Benefit Plans to assist and educate clients and Service Team members. This position maintains a lead role for benefits information and processes for key client contacts, researches and formulates responses to complex benefit issues, ensures Insperity and clients comply with benefit laws and regulations, and delivers benefit education sessions in person and virtually to worksite employees. This role also serves as a leader on benefits projects and interprets benefits and related policies and guidelines.

Responsibilities:

• Serves as dedicated Benefits Specialist for HR Scale clients.
• Maintains a lead role for benefits information and processes for key client contacts by ensuring operational benefit processes are followed. Seeks to identify, analyze, and resolve problems effectively and makes effective, timely, and informed decisions.
• Researches and formulates responses to complex benefit issues that could impact the client relationship by proactively reviewing possible issues that the client or employee may encounter regarding benefits. Identifies and formulates a relationship with the client benefits contact.
• Ensures Insperity and clients are in compliance with benefit laws and regulations by preparing clear, concise, and well-organized communication and presentations using Health & Welfare Legal approved language. Attends all benefit related trainings.
• Delivers benefit education presentations to worksite employees in-person and virtually to inform them of Insperity's welfare and wellbeing benefits, which assists them in making informed choices about their benefits. Addresses challenges within the presentation setting while maintaining a high degree of quality and professionalism.
• Serves as a leader on benefit projects and ensures completion of objectives by making effective, timely, and informed decisions. Maintains internal relationships ensuring the timely exchange of information.
• Ensures appropriate due diligence is applied to clients' unique circumstances (i.e., COBRA takeovers, deductible credits, transition of care).
• Educates clients and ensures that they gain a broad knowledge of policies and procedures regarding all benefits. Serves as a liaison on new and existing technologies and benefits products.
• Recognizes issues and determines actions needed to advance the decision‑making process.
• Researches issues while escalating appropriately to internal/external entity for timely resolution and recommends benefit solutions through partnering with internal/external partners.
• Identifies trends and makes recommendations for improvement which includes data and facts.
• Identifies root causes and addresses problems in ways that lead to innovative solutions.
• Provides pertinent information to team members based on client interactions and observations relevant to ongoing service needs.
• Collaborates with internal partners to remain updated on new laws and trends.
• Recognizes external/internal risks and develops alternatives.
• Demonstrates mastery of all Insperity Plan Documents.
• Generates ideas, explanations, or solutions to address current and future challenges related to benefits.
• Establishes effective relationships with Co