Senior Benefits & Leave Operations Lead - Remote

Iron Mountain Incorporated; Town of Texas (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Health, wellness & retirement plans

Continuous learning opportunities

Job summary

Iron Mountain Incorporated is seeking an experienced HR benefits professional to oversee North American retirement, health, and income protection plans. You will lead LOA programs for US and Canada, manage vendedores, and ensure regulatory compliance across markets.

You will analyze usage trends with dashboards, improve delivery of leave policies, and communicate guidance to managers and employees. Remote, full-time role with growth opportunities and diverse benefits.

Qualifications

• 5+ years of experience in benefits administration, compliance, and LOA program management across North American markets.
• Strong knowledge of benefit operations, including payroll integrations, arrears processing, and audit workflows within platforms like Workday and ServiceNow.
• Proven expertise in handling complex leave requirements, state/provincial compliance, and return-to-work accommodation strategies.
• Demonstrated ability to manage vendor relationships and collaborate effectively across matrixed HR environments.
• Exceptional communication skills with a track record of translating complex compliance requirements into clear, actionable employee resources.

Responsibilities

• Oversee the daily administration of North American retirement, financial wellbeing, and income protection plans to ensure operational excellence and regulatory compliance.
• Serve as the primary process owner for U.S. and Canadian Leave of Absence (LOA) programs, coordinating FMLA, disability, state/provincial PFML, and ADA accommodations.
• Manage third-party vendor performance, monitoring SLAs and data accuracy to eliminate administrative friction for employees.
• Analyze usage trends and operational metrics using dashboards to identify friction points and elevate program delivery.
• Maintain employee-facing intranet communications and deliver practical guidance to managers on leave policies and return-to-work procedures.

Skills

Benefits administration

LOA management

Vendor management

Data analysis

Employee communications

Workday

ServiceNow

Regulatory compliance

Tools

Workday

ServiceNow

Job description

Iron Mountain Incorporated is seeking an experienced HR benefits professional to oversee North American retirement, health, and income protection plans. You will lead LOA programs for US and Canada, manage vendedores, and ensure regulatory compliance across markets.

You will analyze usage trends with dashboards, improve delivery of leave policies, and communicate guidance to managers and employees. Remote, full-time role with growth opportunities and diverse benefits.