Senior Benefits & Leave Operations Expert

Iron Mountain; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Health, retirement plans

Learning and growth opportunities

Job summary

Iron Mountain in the United States is seeking a Senior Benefit Analyst, Financial Wellbeing, Income Protection & Leaves (North America) to join our Human Resources team.

You will own NA leave programs, partner with cross-functional teams and external vendors to streamline administration and support colleagues through life events, ensuring compliance and smooth operations.

Location is remote in the US; offers health, retirement plans, learning and growth opportunities.

Qualifications

• 5+ years of experience in benefits administration, compliance, and LOA program management across North American markets.
• Strong knowledge of benefit operations, including payroll integrations, arrears processing, and audit workflows in Workday and ServiceNow.
• Proven expertise in handling complex leave requirements, state/provincial compliance, and return-to-work accommodation strategies.
• Demonstrated ability to manage vendor relationships and collaborate effectively across matrixed HR environments.
• Exceptional communication skills with a track record of translating complex compliance requirements into clear, actionable employee resources.

Responsibilities

• Oversee the daily administration of North American retirement, financial wellbeing, and income protection plans to ensure operational excellence and regulatory compliance.
• Serve as the primary process owner for U.S. and Canadian LOA programs, coordinating FMLA, disability, PFML, and ADA accommodations.
• Manage third-party vendor performance, monitoring SLAs and data accuracy to eliminate administrative friction for employees.
• Analyze usage trends and operational metrics using dashboards to identify friction points and elevate program delivery.
• Maintain employee-facing intranet communications and deliver practical guidance to managers on leave policies and return-to-work procedures.

Skills

Benefits administration

LOA program management

Communication skills

Vendor management

Cross-functional collaboration

Tools

Workday

ServiceNow

Job description

Iron Mountain in the United States is seeking a Senior Benefit Analyst, Financial Wellbeing, Income Protection & Leaves (North America) to join our Human Resources team.

You will own NA leave programs, partner with cross-functional teams and external vendors to streamline administration and support colleagues through life events, ensuring compliance and smooth operations.

Location is remote in the US; offers health, retirement plans, learning and growth opportunities.