Senior Benefits Analyst

The Goodyear Tire & Rubber Company; Akron (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Senior Benefits Analyst in Akron, OH to administer employee benefits programs and resolve escalated issues with independence and judgment. You will guide employees, manage key vendor relationships, and ensure compliance with US laws governing benefit plans.

Ideal candidates have a bachelor’s degree and 3+ years in HR with benefits focus, a background in union environments is a plus, and a track record of improving benefits operations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.

Responsibilities

• Serve as primary contact for escalated benefits issues, providing guidance and resolution to employees and managers.
• Manage relationships with benefits vendors, especially Alight, monitor performance and drive resolutions.
• Oversee benefits appeals process with investigations, case research, and prepared responses.
• Provide reporting, audit support, and training related to benefits administration and escalation processes.
• Monitor federal and state benefits regulations and market trends to inform program decisions.
• Support benefits initiatives and special projects to improve processes.

Job description

The Senior Benefits Analyst is responsible for administering the company’s employee benefits programs, managing benefit-related requests, and resolving escalated benefits issues with a high degree of independence and judgment. This role ensures compliance with U.S. federal and state laws governing employee benefit plans while providing expert guidance on benefits administration and decision‑making.

Why This Role Matters

• Serves as a critical resource for ensuring accurate and compliant administration of employee benefits programs, helping employees navigate complex benefits matters and resolve escalated issues effectively.
• Protects the organization from compliance and operational risks by applying expertise in U.S. federal and state benefits regulations and ensuring adherence to applicable laws and policies.
• Drives continuous improvement of benefits offerings by supporting the design, evaluation, and implementation of benefit plans that align with business objectives and employee needs.
• Maintains strong partnerships with more than 20 benefits vendors, ensuring seamless service delivery, issue resolution, and a positive employee experience across the benefits ecosystem.

What You Will Do

• Serve as the primary point of contact for employees, managers, and HR on escalated benefits issues, providing guidance, issue resolution, and communication support to ensure a positive employee experience.
• Manage the relationship with key benefits vendors, particularly Alight, by monitoring service performance, identifying issues, and driving timely resolutions.
• Oversee the benefits appeals process by conducting investigations, researching cases, developing recommendations, and preparing responses as needed.
• Provide reporting, audit support, and training related to benefits administration and escalation processes, ensuring accuracy, compliance, and operational effectiveness.
• Monitor federal and state benefits regulations, legislative changes, and market trends to support compliance and inform benefits program decisions.
• Support benefits initiatives and special projects, contributing to process improvements and the successful implementation of department priorities.

What We're Looking For

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3+ years of Human Resources experience, preferably supporting employee benefits administration, employee relations, or HR operations.
• Experience managing benefits-related processes, including issue resolution, vendor coordination, and employee support.
• Exposure to a unionized manufacturing environment and an understanding of the unique benefits and workforce considerations within that setting.

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar‑Berg, Luxembourg, strive to develop state‑of‑the‑art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.