Beneficiary Support Associate

Conduent; Chesapeake (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Full-time employment

On-the-job training

Health benefits for you and yourFamily

Paid time off (PTO)

Growth and advancement opportunities

Weekends off

Job summary

Conduent is seeking a Beneficiary Support Associate for an onsite role in Chesapeake, VA. You will be a steady, compassionate presence for individuals navigating sensitive life transitions, answering questions, offering reassurance, and guiding beneficiaries through available options with care.

You will handle inbound calls, provide resolutions, and navigate multiple systems while maintaining professionalism.

Qualifications

• Previous customer service and/or call center experience.
• Experience supporting employee benefits, including health and welfare programs.
• Knowledge of pension and retirement benefits, including defined benefit (DB) plans.
• Empathy and emotional intelligence when engaging with others.
• Keyboarding and Microsoft Office proficiency.
• Strong verbal and written communication skills.
• The ability to multi-task, stay organized, and solve problems efficiently.
• A professional demeanor with the ability to maintain focus in emotionally charged situations.
• A high school diploma or GED.
• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

Responsibilities

• Handle inbound calls from beneficiaries and family members regarding pension, retirement, and health and welfare benefits
• Provide compassionate and professional support to individuals navigating sensitive circumstances
• Explain benefit information, available options, required documentation, and next steps
• Research inquiries and provide accurate, timely resolutions
• Navigate multiple systems to access information and document interactions
• Perform offline casework, including processing claims, reviewing paperwork, and completing administrative tasks
• Maintain accuracy and confidentiality when handling sensitive beneficiary information
• Follow established procedures and meet quality, productivity, and service expectations

Skills

Customer service

Benefits knowledge

Empathy

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Beneficiary Support Associate

ONSITE – Chesapeake, VA

Pay:

$17.50/hour – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.

Training Schedule:

Monday - Friday | 8:30 AM - 5:30 PM EST

Regular Schedule:

Monday - Friday | 8:30 AM - 5:00 PM EST

Weekends Off!

Some overtime may be required based on business needs.

About The Role

As a valued member of the Beneficiary Support Team, you’ll be a steady, compassionate presence for individuals navigating sensitive life transitions. You’ll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity.

Each interaction is deeply meaningful. You’ll manage a consistent volume of inbound calls, provide resolutions, and communicate important information and navigating multiple systems—all while maintaining grace under pressure. Alongside your call duties, you may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks.

Your role is rooted in empathy, communication, and professionalism. You’re not just answering phones—you’re helping people find peace and understanding during some of their most vulnerable moments.

Key duties

• Handle inbound calls from beneficiaries and family members regarding pension, retirement, and health and welfare benefits
• Provide compassionate and professional support to individuals navigating sensitive circumstances
• Explain benefit information, available options, required documentation, and next steps
• Research inquiries and provide accurate, timely resolutions
• Navigate multiple systems to access information and document interactions
• Perform offline casework, including processing claims, reviewing paperwork, and completing administrative tasks
• Maintain accuracy and confidentiality when handling sensitive beneficiary information
• Follow established procedures and meet quality, productivity, and service expectations

Requirements

• Previous customer service and/or call center experience
• Experience supporting employee benefits, including health and welfare programs
• Knowledge of pension and retirement benefits, including defined benefit (DB) plans
• Empathy and emotional intelligence when engaging with others
• Keyboarding and Microsoft Office proficiency
• Strong verbal and written communication skills
• The ability to multi-task, stay organized, and solve problems efficiently
• A professional demeanor with the ability to maintain focus in emotionally charged situations
• A high school diploma or GED
• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

What You Get

• Full-type employment
• Paid on-the-job training
• Health benefits for you and your family, including medical, dental, and vision, starting on day one
• Paid time off (PTO)
• Growth and advancement opportunities
• Weekends off

Additional Information

• Training lasts approximately 8-10 weeks, Monday through Friday, 8:30 AM - 5:30 PM EST
• Regular working hours are Monday through Friday, 8:30 AM - 5:00 PM EST
• Some overtime may be required based on business needs
• Candidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,920 - $39,900.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.