Senior Benefit Programs Supervisor, Workforce Development

State-of-Missour; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

State of Missouri's Department of Higher Education and Workforce Development (DHEWD) seeks a Working Supervisor to oversee a local Job Center operation, staff, and customer service. You will lead outreach, ensure compliance, and support collaboration with partners to deliver services.

Travel up to 10% within service counties; a valid Missouri driver's license is required. You will contribute to planning, supervise daily activities, and report on performance to drive outcomes for job seekers and

Qualifications

• Experience supervising local office operations and staff.
• Plan, organize and supervise work to meet goals.
• Conduct regional outreach to locate job seekers and employers.
• Promote Job Center services based on customer needs.
• Encourage teamwork and collaboration with staff and partners.
• Supervise re-employment services and meet performance standards.
• Provide guidance and training to staff to perform at competency level.
• Monitor staff schedules, attendance and outreach scheduling.
• Attend meetings and conferences as directed.
• Ensure timely submission of required reports and adapt procedures as needed.
• Maintain professional appearance and demeanor.

Responsibilities

• Oversee local office operations, staff and customer service in the local one-stop delivery system.
• Plan and supervise work to meet Office and Department goals and objectives.
• Conduct regional outreach to locate job seekers and employers.
• Promote Job Center services and benefits to customers.
• Encourage teamwork and collaboration with Job Center staff and partners.
• Supervise re-employment services and assist in meeting performance standards.
• Provide ongoing guidance and training for staff.
• Monitor and manage staff schedules and attendance.
• Attend staff meetings and regional supervisory meetings.
• Ensure timely reporting and communicate with management.

Skills

Staff supervision

Customer service

Outreach

Teamwork

Communication

Job description

State of Missouri's Department of Higher Education and Workforce Development (DHEWD) seeks a Working Supervisor to oversee a local Job Center operation, staff, and customer service. You will lead outreach, ensure compliance, and support collaboration with partners to deliver services.

Travel up to 10% within service counties; a valid Missouri driver's license is required. You will contribute to planning, supervise daily activities, and report on performance to drive outcomes for job seekers and