Senior Behavioral Health Transport Services Representative

Banner Health; Mesa (AZ); Hybrid; USD 40,000 - 65,000; Full time

Job summary

A leading healthcare organization in Arizona seeks an individual responsible for coordinating logistics for patient transfer operations. The ideal candidate should have a high school diploma or GED, 2-4 years of relevant experience, and strong communication and organizational skills. In this role, you will serve as a liaison between stakeholders, ensuring seamless patient transfers while maintaining accurate documentation and data management.

Benefits

Competitive wages

Paid orientation

Flexible schedules

Weekly pay

403(b) pre-tax retirement plan

Employee Assistance Program

Wellness program

Entertainment discounts

Auto Purchase Plan

Qualifications

• 2-4 years of experience in healthcare or hospital operations.
• Ability to work under tight deadlines and handle multiple projects.
• Proficient with commonly used office software.

Responsibilities

• Coordinate logistics for patient transfer operations.
• Communicate with internal and external stakeholders.
• Maintain data and documentation related to patient transfers.

Skills

Medical terminology

Verbal and written communication

Organizational skills

Critical thinking

Education

High school diploma/GED

Associate Degree preferred

Tools

Office software

Job description

Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Night

Job Category:

Clinical Support

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

This role is responsible for coordinating logistics for all patient transfer operations. Provides ongoing support to Clinical Referral Specialist, internal and external stakeholders by ensuring ordered equipment and services are provided in accordance with orders and schedules provided

Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities to make a difference – you belong at Banner Staffing Services.

As the internal staffing (registry) provider for Banner Health, Banner Staffing Services (BSS) provides opportunities within one of the country’s leading health systems. The BSS team is dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee, you are eligible to apply (at any time) as an internal applicant to any regular full-time or part-time opportunities within Banner Health.

In addition, registry employment through BSS offers:

• Competitive wages

• Paid orientation

• Flexible Schedules (select positions)

• Fewer Shifts Cancelled

• Weekly pay

• 403(b) Pre-tax retirement plan

• Employee Assistance Program

• Employee wellness program

• Discount Entertainment tickets

• Restaurant/Shopping discounts

• Auto Purchase Plan

BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires: Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).

Location:

Hybrid/Remote

**MUST LIVE IN THE PHOENIX VALLEY AREA**

Hours/Schedule:

Overnight Shift 3 12's

Sunday- Saturday 6:00PM - 6:30AM
This position will work varied NIGHT Shifts. Work from home upon completion of the orientation.

Orientation is 3-4 weeks. Orientation will be provided onsite in person.

7575 E Earll Dr, Scottsdale, AZ 85251

Arizona Fingerprint Clearance Card will be needed for this role.

POSITION SUMMARY
This position is responsible for coordinating logistics for all patient transfer operations. Provides ongoing support to Clinical Referral Specialist, internal and external stakeholders by ensuring ordered equipment and services are provided in accordance with orders and schedules provided. Serves as a liaison between both internal and external customers. Manages data as related to operations.

CORE FUNCTIONS
1. Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical referral specialist. Determines if best to use external or internal resources based on factors which include cost, urgency, etc. Acts as an integral member of the centralized transfer center for patient transfers throughout the continuum.

2. Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains list of anticipated needs and projected resources in a complex environment. Receives, verifies, and provides ongoing follow-up requests and referrals/orders. Assists in gaining insurance authorization and gathers all information necessary for registration in receiving facility, including bed request documentation.

3. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.

4. Identifies, resolves and communicates real and potential problems and information to appropriate leadership members. Prioritizes safe utilization of resources.

5. Creates and distributes individualized ad-hoc reports upon request.

6. May supervise staff depending on work assignment.

7. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities.



MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position also requires skills and abilities typically gained with 2-4 years of experience in a healthcare office or hospital operations setting, and/or educational background. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects/demands.

Must be proficient with commonly used office software and equipment.

Employees working at Banner Behavioral Health Hospital, Boswell Skilled Nursing Facility, Olive Branch Senior Center or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Associate Degree preferred. Additional related education and/or experience preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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