Remote Agent Customer Service Representative

JobCertify; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

JobCertify is seeking a Remote Agent Customer Service Representative to enhance customer experience through expertise in Safeco products. The successful candidate will analyze agent needs, provide solutions, and maintain high-quality standards for customer interactions. Ideal applicants will possess an associate's degree and customer service experience in a structured environment.

Qualifications

• Minimum of 6 months customer service or help desk experience required.
• Proficiency in computer usage is mandatory.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Identify and analyze agent needs to offer solutions.
• Research policy, coverage, and eligibility provisions.
• Maintain and track accurate data in various computer systems.

Skills

Communication

Multi-tasking

Analytical skills

Education

Associates degree in business-related field

Tools

Microsoft Office

Job description

About the job Remote Agent Customer Service Representative

Our Common Purpose is the guiding principle that exemplifies the way we behave at Arkestro. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

Professional Training Class Start Date : October 10, 2022

• Schedules will be assigned with start times between 7AM and 11AM PST and end times between 3 : 30PM and 8PM PST (start times 10AM and 2PM EST and end times 630PM and 11PM EST) Monday through Friday.
• At this time we are not considering applicants from CA, NJ & NY

Responsibilities

Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.

Research policy, coverage and eligibility provisions

Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability

Maintains and tracks accurate data in various computer systems.

Qualifications

Associates degree in a business-related field or equivalent training required.

Minimum of 6 months related work experience required; customer service experience or help desk preferred.

Ability to review, record and organize information from a variety of departments.

Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.

Ability to handle confidential and proprietary information.

Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.

Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.

Passing Proficiency Assessments is required.

At Arkestro, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.