Senior Barista & Guest Experience Lead

East Rock Coffee; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

East Rock Coffee in New York is seeking a customer-oriented Barista to welcome customers, determine coffee interests, and prepare hot and cold drinks to order.

You will maintain a clean work area, follow health and safety guidelines, and interact with customers professionally. The role includes educating customers about coffee origins, selling equipment, and preparing drinks by prescribed recipes such as espresso, latte, and cappuccino, while contributing to revenue growth and inventory control.

Qualifications

• Proven experience as a barista or quick learner.
• High attendance record and integrity.
• Strong attention to detail.
• Excellent listening and communication skills.

Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Prepare hot and cold drinks in accordance with customer needs
• Maintain a clean and tidy work area
• Follow health and safety guidelines; interact with customers regularly and professionally
• Educates customers by presenting and explaining the origins of our coffee, foods, and culture.
• Sells coffees and coffee brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and techniques for espresso, latte, and cappuccino
• Generates revenues by attracting and maintaining new customers; defining new and expanded services and products.
• Maintains inventories by replenishing and maintaining supplies for the coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations
• Enhances coffee shop reputation by owning new requests and exploring opportunities to add value to job accomplishments.

Skills

Barista experience

Integrity

Attention to detail

Listening & communication

Job description

East Rock Coffee in New York is seeking a customer-oriented Barista to welcome customers, determine coffee interests, and prepare hot and cold drinks to order.

You will maintain a clean work area, follow health and safety guidelines, and interact with customers professionally. The role includes educating customers about coffee origins, selling equipment, and preparing drinks by prescribed recipes such as espresso, latte, and cappuccino, while contributing to revenue growth and inventory control.