Senior Barista & Customer Experience Lead

Kroger Co.; Jackson (WY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Flexible scheduling

Employee discounts

Job summary

The Kroger Co. is seeking a part-time or full-time coffee department team member to ensure prompt and quality coffee selection, purchase and preparation at 1425 S Hwy 89, Jackson, WY.

You will help sustain service standards and uphold the company's core values while promoting specialty beverages and whole bean sales. Responsibilities include supervising department staff, merchandising, stock management, and preparing espresso drinks.

Qualifications

• Must be a trained and certified barista.
• Strong written and verbal communication.
• Proven ability to provide excellent customer service.
• Supervisory skills preferred.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, removes out of code product.
• Holds personnel in department accountable for their job assignments and responsibilities.
• Writes department schedules, coordinating requests and bids and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.

Skills

Barista certification

Effective communication

Customer service

Team leadership

Job description

The Kroger Co. is seeking a part-time or full-time coffee department team member to ensure prompt and quality coffee selection, purchase and preparation at 1425 S Hwy 89, Jackson, WY.

You will help sustain service standards and uphold the company's core values while promoting specialty beverages and whole bean sales. Responsibilities include supervising department staff, merchandising, stock management, and preparing espresso drinks.