Senior Banner Student Subject Matter Expert (SME)

Higher Digital; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Higher Digital seeks a senior Ellucian Banner Student functional SME with extensive hands-on experience configuring, troubleshooting, and optimizing Banner Student within complex higher education environments.

The consultant will work with Student Services, Registrar, and IT stakeholders to assess current Banner configuration, diagnose issues, and recommend practical solutions using delivered Banner functionality wherever possible.

Qualifications

• 10+ years of Banner experience with deep hands-on functional expertise in Banner Student.
• Experience configuring, troubleshooting, and optimizing Banner Student.
• Strong knowledge across Student Records, registration, curriculum, admissions, grading, and enrolment processing.

Responsibilities

• Assess current Banner configuration, customizations, and business processes.
• Diagnose issues and recommend practical Banner solutions.
• Lead Banner investigations independently with functional and IT stakeholders.
• Translate institutional requirements into Banner configuration and business rules.

Skills

Banner Student

Banner configuration

Troubleshooting

Higher education IT

Job description

We are seeking a senior *Ellucian Banner Student functional SME with deep hands-on experience configuring, troubleshooting, and optimizing Banner Student within complex higher education environments. The consultant will work directly with Student Services, Registrar, and IT stakeholders to assess current Banner configuration, customizations, and business processes, diagnose issues, and recommend practical solutions using delivered Banner functionality wherever possible.

Required Experience & Expertise

• 10+ years of Banner experience, with deep hands-on functional expertise in Banner Student
• Extensive experience configuring, troubleshooting, and optimizing Banner Student
• Strong functional knowledge across areas such as:
  • Student Records and academic history
  • Registration, restrictions, prerequisites, and overrides
  • Curriculum, programs, and catalogue
  • Admissions
  • Grading and academic standing
  • Student status and enrolment processing
• Ability to evaluate legacy Banner configuration, customizations, and workarounds
• Ability to translate institutional requirements into Banner configuration, business rules, and functional recommendations
• Ability to independently lead complex Banner investigations and work directly with functional and IT stakeholders
• Prior Banner consulting experience strongly preferred

Preferred Experience

Hands-on functional experience with Banner Financial Aid is highly desirable, particularly in areas such as FAFSA/ISIR processing, packaging and awarding, SAP, disbursement, R2T4, aid-year setup, and Title IV processes, but is not required for this role.

About Us

Higher Digital is built for people who want to do meaningful work in an environment free from corporate bureaucracy.

We’re a small, experienced, global team helping higher education institutions solve hard problems and turn strategy into action. That means our people get real responsibility, real visibility, and a real voice in what we do.

We trust people to use good judgment and get things done. We share how the company is performing. We talk openly about what’s working, what isn’t, and what needs to change. Good ideas matter more than titles, and we expect people to challenge us when they see a better way.

We’re remote‑first and work across the US, UK, Europe, Canada, and beyond. We value flexibility, but flexibility comes with accountability. Clients and teammates need to be able to count on you.

We also genuinely like working together. Cameras are usually on. Conversations wander into football, soccer, baseball, travel, and whatever international rivalry is happening that week. We take the work seriously without taking ourselves too seriously.

Higher Digital moves quickly. Priorities change. People wear more than one hat. There isn’t a giant organization waiting to solve every problem for you. If you need layers of process, narrowly defined responsibilities, and lots of permission, this probably isn’t your place. If you like autonomy, smart colleagues, transparency, variety, and the opportunity to make a visible difference (for our clients and for the company) you’ll probably feel at home here.

We’re building Higher Digital together.