Senior Banker- Glendale Burbank area

Bank of America; Pasadena (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for a motivated individual to join their team as a client-facing representative. This role focuses on understanding and addressing the personal banking needs of clients, whether individuals or small businesses. You will be responsible for providing exceptional client care, conducting follow-ups, and leveraging resources to enhance the client experience. With a commitment to diversity and inclusion, this dynamic workplace offers opportunities for growth and development, making a genuine impact in the financial lives of clients. If you are passionate about client service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Industry-leading benefits

Access to paid time off

Incentive opportunities

Support for physical and emotional well-being

Qualifications

• Minimum one year of sales experience in a client-centric environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Serve as the first point of contact for financial center clients.
• Deepen client relationships through platform services and support.

Skills

Sales Experience

Client-Centric Approach

Communication Skills

Critical Thinking

Time Management

Problem-Solving Skills

Flexibility

Education

High School Diploma / GED

Associate’s Degree or Bachelor’s Degree in Business or Finance

Tools

Microsoft Applications

Job description

South Pasadena, California; North Hollywood, California

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

1. Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
2. Assists, educates, and trains clients on conducting simple transactions through self-service technologies.
3. Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
4. Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping.
5. Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.

Required Qualifications:

1. Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
2. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
3. Collaborates effectively to get things done, building and nurturing strong relationships.
4. Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
5. Is confident in identifying solutions for helping new and existing clients based on their needs.
6. Has strong written and verbal communications skills.
7. Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
8. Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
9. Applies strong critical thinking and problem-solving skills to meet clients’ needs.
10. Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
11. Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).
12. Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. An Associate’s Degree or Bachelor’s Degree in business, finance, or a related field.
2. Experience working in a financial center where goals were met or exceeded.
3. Retail and/or sales experience in a salary plus incentive environment.
4. Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.
5. Experience with financial information, spreadsheets and financial skills.
6. Knowledge of banking products and services.
7. Strong computer skills including Microsoft applications and previous experience utilizing laptop technology.

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC and loan Originators.

At Bank of America, I get to make a difference every day.

Salary: $24.00 - $30.67 hourly pay, offers to be determined based on experience, education and skill set.

Formulaic incentive eligible: This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.