Senior Banker (Glen Ridge)

Blue Foundry Bank; Glen Ridge (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Banker to enhance customer relationships and provide exceptional service. In this role, you will be the face of the bank, conducting retail financial transactions, cross-selling products, and ensuring a smooth operation of the branch. Your technological savvy will help you manage operational tasks efficiently, while your commitment to customer service will deepen community ties. Join a dynamic team where your contributions will directly impact customer satisfaction and business growth, all within a supportive and engaging work environment.

Qualifications

• Strong customer service skills with a focus on relationship building.
• Ability to evaluate financial needs and recommend appropriate services.

Responsibilities

• Provide exceptional customer service and support in financial transactions.
• Open new accounts and process various banking transactions.

Skills

Customer Service

Financial Needs Evaluation

Sales Skills

Technological Savvy

Job description

The Senior Banker conducts all retail financial transactions, cross-sells bank products, and services clients with the goal of providing exceptional customer service, financial support, and deepening community relationships.

The right person for this role is technologically savvy and will have operational responsibilities including opening and closing the branch, lobby support, and core system supervisory override authority.

Primary Responsibilities

1. Consistently provide quality customer service by demonstrating our service/sales relationship building behaviors.
2. Ability to evaluate and identify financial needs and present appropriate products/services to meet these needs.
3. Opens new accounts and related products/services: debit card, direct deposit, etc.
4. Processes all financial transactions.
5. Serves as a point person to answer internal and external inquiries on the topic of bank products and services, transactions, and policies and procedures.
6. Possess the ability to identify customers’ financial needs and cross-sell bank products and services to meet those needs, while advising customers on promotional products and services.
7. Process incoming mail transactions and night deposits.
8. Involved with daily proof of the ATM, replenish cash using dual controls. Ensure the ATM is in working order and adequate supplies are available for customer use.

Additional Responsibilities

1. Engage in branch activities planned by Branch Management.
2. Practice behaviors that are focused on achieving individual and team goals.
3. Participates in business development efforts.
4. Assist branch management and/or conduct monthly audits, certifications, proofs, reconciliations, filing, scanning, and other duties as assigned as outlined in the Policy and Procedures.
5. Competently and confidently teach self-service options to customers.
6. Assist in other areas of the bank/branch as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.