Senior Azure & Dynamics 365 Contact Center AI Architect

BetterEngineer; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

BetterEngineer is seeking a Senior Microsoft Azure & Dynamics 365 Contact Center AI Architect to lead architecture and implementation of enterprise CX and AI solutions. This hands-on, client-facing role drives discovery, POC, deployment, and production rollout across complex environments.

You will design omnichannel contact centers, integrate CRM, Teams, Power Platform, and Azure services; build AI agents and Agent Assist, and contribute to presales and co-sell engagements with clients.

Qualifications

• 5+ years in solution architecture for cloud, contact centers, or enterprise solutions.
• Strong hands-on experience with Azure Solution Architecture.
• Experience with Dynamics 365 Contact Center or related Microsoft technologies.
• Proficient in REST APIs, Azure integration services, and Power Platform.
• Knowledge of Generative AI, RAG, AI Agents, and Responsible AI.
• Excellent customer-facing communication and presentation skills.
• Ability to design, build, and demonstrate technical solutions.

Responsibilities

• Design and architect Dynamics 365 Contact Center and Customer Service solutions.
• Build AI agents and POCs using Copilot Studio.
• Develop enterprise AI solutions leveraging Azure AI.
• Design AI Agent, Agent Assist, RAG, knowledge management, and automation.
• Architect omnichannel contact center with IVR, ACD, voice, messaging.
• Integrate CRM, Teams, Power Platform, APIs, and enterprise systems.
• Lead customer workshops and present architecture strategies.
• Create solution designs and implementation roadmaps.
• Support presales activities and Microsoft co-sell engagements.

Skills

Microsoft Azure

CCaaS architectures

Unified communications

Customer-facing consulting

Generative AI concepts

Pre-sales support

Tools

Microsoft Teams

Teams Phone

Power Platform

Power Automate

Azure Functions

Logic Apps

Azure Service Bus

Event Grid

Copilot Studio

Azure OpenAI

Dynamics 365

Job description

BetterEngineer is seeking a Senior Microsoft Azure & Dynamics 365 Contact Center AI Architect to lead architecture and implementation of enterprise CX and AI solutions. This hands-on, client-facing role drives discovery, POC, deployment, and production rollout across complex environments.

You will design omnichannel contact centers, integrate CRM, Teams, Power Platform, and Azure services; build AI agents and Agent Assist, and contribute to presales and co-sell engagements with clients.