Senior Avionics Support Engineer – Aftermarket Lead

Medium; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Acron Aviation is hiring a Senior Technical Support Engineer in Phoenix, AZ. This role focuses on providing high-quality technical support for communication and surveillance avionics products. Candidates should have over 15 years of experience and a Bachelor's degree in a related field.

The position requires strong analytical skills, the ability to deliver customer training, and proficiency in Salesforce. Ideal candidates will demonstrate leadership and excellent communication capabilities.

Qualifications

• 15+ years of experience in technical support, avionics, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong business acumen and customer satisfaction focus.

Responsibilities

• Serve as a primary point of contact for customer technical inquiries.
• Conduct investigations on technical issues and anomalies.
• Collaborate with engineering teams for root cause analysis.

Skills

Technical support

Troubleshooting

Communication

Leadership

Problem-solving

Education

Bachelor’s degree in Engineering, Aviation, or a related field

Tools

Salesforce

Microsoft Office

Job description

Acron Aviation is hiring a Senior Technical Support Engineer in Phoenix, AZ. This role focuses on providing high-quality technical support for communication and surveillance avionics products. Candidates should have over 15 years of experience and a Bachelor's degree in a related field.

The position requires strong analytical skills, the ability to deliver customer training, and proficiency in Salesforce. Ideal candidates will demonstrate leadership and excellent communication capabilities.