Senior AV & UC Platform Support Lead

XChange; Santa Clara (CA); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

XChange in Santa Clara is seeking a lead AV/UC support professional to guide a team, own platform ownership for Microsoft Teams, Webex, and Cisco video conferencing, and drive improvements in room uptime and user satisfaction.

You will oversee installation, configuration, and preventive maintenance of AV equipment, define room standards, and coordinate feature rollouts and user communications across all spaces. A hands-on leader with strong analytical skills will excel.

Qualificações

• 3+ years in AV/UC support (inferred from role)
• Strong knowledge of Teams, Webex, and Cisco video systems
• Experience leading a small team and managing priorities

Responsabilidades

• Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules.
• Serve as escalation point (Tier 2/3) for complex AV, UC, and meeting-room issues.
• Define and maintain support processes, SOPs, runbooks, and knowledge base articles.
• Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms.
• Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems.
• Coordinate platform updates, new feature rollouts, and user communications.
• Oversee installation, configuration, and maintenance of AV equipment across spaces; define room standards and build specs.
• Plan and run proactive room health checks, monitoring, and preventive maintenance for AV and network equipment.

Conhecimentos

AV support

UC platforms

Microsoft Teams

Webex

Cisco video conferencing

Leadership / mentoring

SLA/KPIs tracking

Ferramentas

Cisco endpoints

Poly phones

Network monitoring

Descrição da oferta de emprego

XChange in Santa Clara is seeking a lead AV/UC support professional to guide a team, own platform ownership for Microsoft Teams, Webex, and Cisco video conferencing, and drive improvements in room uptime and user satisfaction.

You will oversee installation, configuration, and preventive maintenance of AV equipment, define room standards, and coordinate feature rollouts and user communications across all spaces. A hands-on leader with strong analytical skills will excel.